Coordinator-Outpatient Care

Baptist•Meridian, MS

16d

About The Position

This role is responsible for managing outpatient services to ensure patients receive appropriate care and support. Key responsibilities include scheduling timely post-discharge follow-up appointments, maintaining communication with patients after discharge, and collaborating with healthcare providers to deliver optimal care. Also, maintaining accurate patient records and participating in quality improvement and utilization review initiatives. Coordinators develop, monitor, and assess individual cases, ensuring seamless care coordination with staff. They enhance patient experiences and streamline healthcare processes through effective communication, care coordination, appointment scheduling, and teamwork with healthcare professionals.

Requirements

3- 5 years' Case Management experience in direct Outpatient Care
Associates Degree in Nursing
Teamwork to coordinate with Doctors, Nurses and other health care personnel
Strong verbal communication skills to communicate with patients and the health care team
People skills to connect emotionally with patients and health care personnel
Leadership
Management skills
Counseling skills
Time-management skills
Current RN license

Nice To Haves

6 years' Case Management experience in direct Outpatient Care
Bachelor of Nursing (BSN) preferred
Certification in Case Management

Responsibilities

Coordinating outpatient care plans, including scheduling appointments, tests, procedures, and follow-up visits
Communicating with patients about their status and condition, including explaining treatments and procedures
Working closely with physicians, nurses, and other healthcare providers to ensure the best possible care for patients
Maintaining records of patient care, condition, progress and problems in order to report and discuss observations with a healthcare provider
Coordinating the referral process, including contacting insurance companies for pre-authorizations
Monitoring and evaluating the effectiveness of the care plan, making adjustments as necessary
Providing emotional support to patients and their families, helping them understand and manage their condition
Ensuring compliance with healthcare regulations and safety standards
Organizing and maintaining patient health records for easy retrieval and updating
Using data to do analytical tasks related to patient information
Maintain productivity levels as defined by the organization, ensuring timely completion of care coordination tasks and adherence to established benchmarks.
Complete duties as assigned.