Coordinator of Training and Onboarding (CVSS)

Family Services Inc. • Poughkeepsie, NY

1d • $63,000

About The Position

Under the direction of the Associate Director, the Coordinator manages and supervises assigned program activities in accordance with agency policies and procedures; supervises interns and volunteers and develops program initiatives to increase the capacity of the agency to fulfill its mission.

Requirements

• Bachelor’s degree in human services or related field.
• Minimum three (3) years’ experience in a victim services program
• Knowledge of the principles and practices of supervision.
• Excellent administrative skills.
• Possess ‘out of the box’ thinking and resourcefulness.
• Ability to work effectively when under extreme pressure.
• Possess compassion and empathy.
• Must be able to get to and from various work locations throughout the day and during on call hours.
• Must have a cell phone willing to use for work (will be reimbursed), with effective coverage for the Dutchess County area.
• Must be reachable outside of regular office hours as needed and have the ability to work irregular hours on short notice
• Must be authorized to work in the United States without work sponsorship.

Nice To Haves

• Supervisory experience a plus.
• Previous experience in administration and program development with strong organizational, interpersonal, and computer skills a plus.

Responsibilities

• Provide overall coordination and oversight of intern and volunteer program within CVSS.
• Provide training, onboarding, supervision, and guidance to interns and volunteers working with victims of domestic violence, sexual assault, and other crimes so that clients and the community receive timely, appropriate services.
• Act as liaison to local colleges to recruit and supervise interns.
• Coordinate and deliver new staff/intern/volunteer training and onboarding and quality assurance for new and current CVSS staff members, interns, and volunteers alongside CVSS Leadership Team.
• Take an active role as part of the Leadership Team for the Center for Victim Safety and Support attending weekly and monthly leadership meetings sharing ideas and input for team growth and program development and organization.
• Facilitate staff, intern, and volunteer ongoing professional development through training and supervision, working with other supervisors to ensure all staff are appropriately trained to meet agency requirements, all regulations and funding requirements.
• Assist with recruiting, interviewing, recommending, or hiring, and maintaining adequate staff.
• Participation in supervisor on backup on call rotation.
• Act as a member of CVSS Leadership and attend weekly and monthly leadership meetings.
• Generate and maintains required records, reports and statistical data for the program and ensure that all supervisees comply with agency policy and procedures and meet deadlines in a timely manner.
• Review and ensure all intern/volunteer documentation including daily and monthly activity reports, timecards, and client data is accurate and complies with funding sources’ standards.
• Facilitate staff, intern, and volunteer professional development through training and supervision, working with other supervisors to ensure all staff are appropriately trained to meet agency requirements, all regulations and funding requirements.
• In conjunction with the Associate Director, facilitates program development and new initiatives including grant writing related to assigned programs and agency initiatives.
• Participate in and initiate program outreach to the community and expand service reach by researching community organizations and providing community outreach through presentations.
• Assist with fundraisers and special events (some of these may be outside agency hours of operation).
• Maintain quality assurance procedures, including creation of policy and procedure manuals, monitoring and evaluating the quality of services and programs. Completion of staff performance appraisals to ensure that assigned programs meet agency and regulatory bodies’ standards.
• Complete and maintain training certification as NYS DOH Rape Crisis Counselor.
• Complete NYS Mandated Reporter training; report any behavior or implication of behavior of child abuse to the appropriate authorities.
• Other duties as assigned based upon the need of program or agency

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time (2 weeks’ vacation to start, 13 paid holidays per year, 12 sick days per year and 4 personal days per year). Time is accrued based on hour worked.
• Employee assistance program (EAP).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D), supplemental insurance through Aflac.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level