Coordinator of On-Site Programs

Sanguine Biosciences, Inc.

1d•$22•Onsite

About The Position

The role of the Coordinator of On-Site Programs is to serve as a primary point of contact for potential donors in research studies and maintain all associated donor data. The Coordinator of On-Site Programs is responsible for screening and qualifying donors. This role will perform phone screens to obtain the necessary health information to qualify donors for pre-clinical research studies, and coordinate study appointments with donors. This person will also work closely with the onsite researchers, Sanguine staff and participants to ensure that requests are met on a day-to-day basis. This role reports to the Director, Biospecimen Collections.

Requirements

4 year degree in a life science or other related field
You take privacy very seriously and are familiar with HIPAA regulations, including having excellent judgment and discretion regarding confidential information
Strong interpersonal and communication skills, with a customer-centric approach.
Highly organized with the ability to manage multiple tasks and prioritize effectively.
Proficiency in maintaining accurate records and generating detailed reports.
Problem-solving mindset with a focus on providing exceptional service.
Ability to maintain fulfillment for multiple studies with 400+ collections per month

Nice To Haves

Prior experience in program coordination, healthcare, or clinical research is preferred.

Responsibilities

Donor and Client Engagement
Serve as a primary point of contact for donors and onsite program researchers, ensuring all interactions are positive, professional, and aligned with Sanguine’s standards.
Evaluate donor eligibility for onsite programs based on Sanguine’s guidelines and specific protocol requirements.
Collect essential medical information from donors, ensuring accurate and timely data recording. Administer and collect required documentation to support program compliance and efficiency.
Program Coordination and Fulfillment
Fulfill onsite sample requests by assessing donor eligibility and scheduling appointments. Ensure that donors are properly consented, fully informed, and communicated with throughout the process, adhering to all regulatory and ethical guidelines in clinical research.
Monitor and maintain fulfillment metrics, ensuring targets are met or exceeded while achieving high-quality response rates.
Track and report key performance indicators (KPIs), creating detailed reports on daily activities and onsite program progress.
Attend meetings to monitor study progress and address onsite program success metrics.
Phlebotomist Coordination and Support
Act as the primary contact for onsite phlebotomists, facilitating clear and consistent communication.
Provide phlebotomists with the tools and support needed to deliver an exceptional onsite experience.
Internal Collaboration and Issue Resolution
Work closely with internal teams to ensure alignment on study objectives and onsite program logistics.
Proactively identify and resolve issues efficiently, delivering outstanding customer service to donors and researchers.
Serve as back up coordinator for translational studies