Coordinator of Academic Support Services
About The Position
Housed in the Dr. Julia N. Visor Academic Center, the Coordinator of Academic Support Services oversees the planning, implementation, and management of academic support programs within the Academic Enhancement unit of University College. Key responsibilities include coordinating tutoring, supplemental instruction, academic/study skills workshops, and writing assistance; supervising and training staff and student employees (including a full-time staff member, graduate assistants, and 50+ student workers); managing daily operations; and ensuring effective outreach to students. The role also involves budget planning, program assessment through data collection, and maintaining schedules and resources for academic support services. This position requires independent decision-making and strong organizational skills to advance the goals of Academic Enhancement and University College. Additionally, the Coordinator serves on the Academic Enhancement unit’s leadership team and works closely with the Associate Director of Academic Enhancement and other campus partners to align academic support services with institutional objectives and student success initiatives. University College at Illinois State University (ISU) is the department that helps students adjust to university life through academic support, academic advising, and transitional programs. With a focus on transitions University College provides guidance and support for students as they transition to college, transition into their major, or transition into a new major by assisting students to achieve their educational goals and reach their academic potential. We promote a culture of inclusivity and understanding and seek to provide transformative experiences through mentorship, advocacy, and professional development opportunities. University College is a team-oriented, inclusive environment that respects the voices of minoritized faculty, staff, and students. If you share our values and enthusiasm for helping students, you will find a home at University College.
Requirements
- Bachelor’s Degree or equivalent degree.
- One year of full-time (or part-time equivalent) work experience performing academic support duties in higher education.
- Demonstrated ability to multi-task and produce quality work under deadlines.
- Exemplary intercultural fluency through excellent communication skills including verbal, non-verbal, listening, problem solving, public presentations, and teamwork.
- Working knowledge of basic office software (Microsoft Office Suite).
- Progressively more responsible work experience in supervising, organizing, coordinating or other significant work with specific educational or administrative program initiatives.
- Demonstrated ability and experience working in an inclusive environment, and a commitment to personal growth and learning that promotes the richness of a global campus
- Exhibit professional and growth-minded demeanor that cultivates a culture of understanding and empathy.
- Excellent oral and written communication skills, including ability to effectively making public presentations.
- Excellent interpersonal skills including listening, communication and teamwork.
- Excellent organizational skills.
- Committed to integrity and ethical behavior considering the campus and larger community.
Nice To Haves
- Experience coordinating college level tutoring and/or college level academic support services
- Master's Degree (preferred in Education, College Student Personnel, Psychology or related field).
- Supervisory and/or leadership experience
- Familiarity with Illinois State University and University College policies and procedures and state and federal law, in particular the Ethics Standards for all employees of the State of Illinois State University.
- Ability to demonstrate flexibility in a changing administrative model.
- Ability and experience working with diverse populations of students, peers, and public.
- Ability to work independently and without intense supervision, but also effectively contributes to a team with a learner-centered and service-oriented philosophy.
Responsibilities
- Coordinating tutoring
- Coordinating supplemental instruction
- Coordinating academic/study skills workshops
- Coordinating writing assistance
- Supervising and training staff and student employees (including a full-time staff member, graduate assistants, and 50+ student workers)
- Managing daily operations
- Ensuring effective outreach to students
- Budget planning
- Program assessment through data collection
- Maintaining schedules and resources for academic support services
- Serving on the Academic Enhancement unit’s leadership team
- Working closely with the Associate Director of Academic Enhancement and other campus partners to align academic support services with institutional objectives and student success initiatives
Benefits
- Insurance benefits , including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday / administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time
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What This Job Offers
Job Type
Full-time
Number of Employees
1,001-5,000 employees
