Assistant Director of Student Academic Support Services

University of the Pacific•Stockton, CA

22h

About The Position

The Assistant Director of Student Academic Support Services supports the University of the Pacific’s mission to foster student success through responsive, adaptive, and inclusive academic services. This role works directly with students to identify their academic needs, connect them to appropriate support resources, and collaborate with faculty, academic coaches, and schools to enhance student learning. The Assistant Director oversees daily tutoring operations, supports international students’ academic needs, integrates emerging tools such as AI-driven academic support, and ensures students have access to a wide range of library, digital, and campus resources.

Requirements

Bachelor’s degree
Two (2) years of professional experience in academic support, advising, or student success within a higher education setting.

Nice To Haves

Experience with student success tools such as DegreeWorks and Ellucian Advise.
Experience supporting international students or multilingual learners.
Ability to integrate technology and AI solutions into student services.
Strong communication and interpersonal skills for working directly with students and collaborating with faculty and staff.
Supervisory and training experience with student employees or academic support staff.
Demonstrated commitment to equity, inclusion, and culturally responsive practices.
Organizational skills to manage multiple programs and student needs simultaneously.
Ability to adapt quickly to emerging trends and evolving student support models.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.

Responsibilities

Meet with students to assess academic needs and connect them to appropriate services, including tutoring, academic coaches, online learning platforms, and library resources.
Provide specialized support for international students, helping them navigate academic expectations and succeed in a U.S. higher education context.
Supervise and train student tutors and academic support staff; ensure high-quality delivery of services.
Explore, implement, and evaluate AI-assisted tools that enhance academic support and provide students with on-demand, personalized learning resources.
Work collaboratively with faculty and schools to align student support services with course and program needs.
Support continuous improvement by gathering and analyzing data on student usage, outcomes, and satisfaction; adjust programs as needed.
Assist in planning workshops, outreach activities, and events that promote academic success across diverse student populations.
Embrace flexibility and innovation in a rapidly changing academic environment, adapting services to meet evolving student needs.
Promote equity and inclusion through culturally responsive support practices.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.