Coordinator II, Client Services

Advarra

7d•Remote

About The Position

The Coordinator II, Client Services is responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications.

Requirements

Two (2) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook
Ability to effectively use proprietary system

Nice To Haves

Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility

Responsibilities

Serve as the main Sponsor, CRO and PI site, contact on assigned studies
Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you
Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation
Demonstrate advanced understanding of multiple types of Protocol and Site Submissions
Document and execute client customizations as requested; process change requests for approved Protocols
Manage vendor relations and documentation for foreign language translations
Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error
Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt
Escalate any customer or timeline issues to management