Coordinator I - Enterprise Account Management

ArcBest•Fort Smith, AR

17d

About The Position

The Coordinator - Enterprise Account Management provides internal and external customer support for Account Development accounts. This position helps proactively monitor, coordinate, and report on behalf of accounts to ensure we deliver a best-in-class customer experience and involves collaborating with carriers and service providers to deliver creative solutions that meet the needs of our customers' supply chain. Additionally, the Enterprise Account Management Coordinator provides essential account level support to both internal and external customers via phone, e-mail, and chat.

Requirements

Education: Bachelor's Degree, preferred
Experience: Experience in the field of transportation, preferred
Prior customer service experience, preferred
Computer Skills: Proficiency with Microsoft Office Suite, preferred
Competencies: Accountability
Active Learning
Customer Focus
Effective Communications
Managing Multiple Priorities
Problem Solving
Solutions and Services
Work Hours: Monday through Friday, expected 40 hours a week with flexibility of hours between 6:00 am - 7:00 pm.
Possible time worked outside of regular work hours depending on workload requirements.
Travel Requirements: Minimal (0-25%)
Compensation: This is an hourly position paid biweekly.

Responsibilities

Maintain effective lines of communication with internal and external customers.
Support project work and transactional requests.
Generate quotes for customers that provide a solution for their shipment.
Other duties and projects, as assigned.
Provide timely notifications of service options, conflict resolutions, and re-consignments.
Determine customer needs to create a quote.
Provide accurate information regarding all services and modes.
Monitor the case management system and respond to customer inquiries.
Create bills of lading (BOL's) and provide shipment specific documentation.
Use multiple systems and programs in support of customer needs and expectations.
Complete pickup requests and rate corrections.
Assist in the development of solutions for customers.