Coordinator, Global Client Services
About The Position
Downtown Music is a modern global music company committed to building a more equitable music industry. As the preferred partner for some of the world’s most beloved songwriters, storied music catalogs, and emerging artists at the forefront of pop culture, we offer bespoke distribution, publishing administration, creative marketing and finance solutions to entrepreneurial creators and their partners. Downtown Music is owned and operated by Downtown Music Holdings. Downtown Music Publishing is looking for a Global Client Services Coordinator to join the team and support our growing base of music publishing clients! This hybrid position is based in our Nashville location.
Requirements
- 1-2 years of experience in a client-facing or administrative role
- General knowledge or coursework in music business (publishing knowledge is a plus)
- Ability to prioritize tasks and work efficiently to meet deadlines
- Very strong written and interpersonal communication skills
- Attention to detail, self motivator with an inquisitive mindset
- Must possess strong problem-solving skills and the ability to make judgment calls
- General Microsoft Suite / Google Suite / computer proficiency
- Familiarity with computer programs (Salesforce, Airtable), including royalty systems such as Curve and Music Maestro (preferred)
Nice To Haves
- Prior work experience in the music industry (preferred)
Responsibilities
- Serve as a first point of contact for specific copyright, royalties, and data-based client inquiries
- Complete high-level rights management research projects
- Provide base-level analysis of royalty inquiries and escalate when necessary
- Act as an internal advocate for Downtown clients
- Interact across departments at Downtown Music Publishing
- Maintain department data resources such as Curve, Airtable, and Google Drive
- Assist with onboarding and maintenance procedures for new and existing clients
- Handle client correspondence in a professional and timely manner
Benefits
- Ample opportunities to work collaboratively across our various businesses
- The opportunity to work in a collaborative environment full of innovative, passionate, and happy people
- Collaborative, open, welcoming, and inclusive culture
- Rich benefit program, Life Insurance, 401k (with match)
- Paid Volunteer Hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
