Client Services Coordinator

24 Hour Home Care - Corporate Division•Newberg, OR

19h•$25 - $25•Hybrid

About The Position

The Client Services Coordinator works closely with our customers, caregivers (DSPs), and case workers to support individuals in the intellectual and developmental disabilities (IDD) community. Our goal is to be a trusted ally in helping each person become the best version of themselves while having fun along the way. This is a hybrid position, coming into the Newburg office 4 days per week.

Requirements

Minimum of 1 year of office or administrative experience
Proficiency in Microsoft 365, including Outlook, SharePoint, Excel, Word, and Teams
High level of integrity and eagerness to grow
Respect for and interest in supporting the IDD community
Must pass a federal background check and a motor vehicle report
At least 18 years old with a high school diploma
Communicate professionally and authentically with customers, providers, coworkers, and visitors, demonstrating strong written and verbal skills
Identify, assess, and respond to challenges appropriately
Demonstrate empathy in all communications with customers, families, and providers
Work collaboratively with individuals of diverse ages and skill levels
Prioritize tasks while remaining flexible and adaptable
Manage high-volume workloads with professionalism
Accept supervision, guidance, and coaching
Meet company and departmental deadlines

Responsibilities

Build and maintain positive relationships with an assigned customer caseload, ensuring their needs are met and they are well supported
Support, coach, and manage DSPs to ensure a positive and professional experience with Alliance Services.
Manage compliance requirements of our DSPs by monitoring annual training requirements and credential expiration dates.
Review visit verifications to ensure accuracy and timely submission of time entries
Work within our EMR system (AlayaCare) to manage schedules and daily tasks for customers and DSPs
Respond daily to emails, calls, texts, and voicemails
Match customers and DSPs as staffing needs arise
Ensure all customer and DSP interactions are accurately documented within our EMR system
Prepare reports, update care plans, and develop customer protocols to ensure our clients receive quality person-centered care.
Address questions and concerns promptly and professionally
Complete additional assigned tasks as needed