Client Services Coordinator

Florida Cancer Specialists • Lakewood Ranch, FL

1d • Onsite

About The Position

The Client Services Coordinator reviews and evaluates patient applications for financial assistance approval and coordinates monthly grant payments. The CSC acts as a liaison between client/family, the FCS Foundation, and other external agencies and organizations to ensure necessary assistance is delivered promptly and effectively. Performs all duties in accordance with organizational policies and procedures.

Requirements

• 4-year degree
• Less than two years of experience
• Strong customer service skills, both oral and written
• Experience in tracking and reporting
• High degree of office and administrative proficiency, including database management
• Detailed oriented with the ability to exercise independent judgment
• Strong interpersonal skills to include effective verbal and written communication
• Strong customer focus, as well as positive relations
• Solid time management with the ability to prioritize multiple tasks independently and accurately and timely

Responsibilities

• Review and analyze patient applications for processing.
• Assist in reviewing and responding to new applications within seven workdays.
• Foundation phone coverage, including checking voice mail messages and checking FCS Foundation emails
• Receive daily check and balance of approval notifications to ensure proper payment status
• Manage steps and activities required to resolve and complete applications that are approved for payment. This includes verbal and written communication with patients and follow-up with advocates, financial counselors, and social workers
• Performs any other duties as assigned

Benefits

• Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
• Medical and Prescription Drug Coverage
• Vision & Dental Insurance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) & Flexible Spending Accounts
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Life Insurance
• Tuition Reimbursement
• Disability Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Pet Insurance
• Identity Theft
• Legal Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level