Coordinator Economic Self Sufficiency Care

Metrocare Services•Dallas, TX

About The Position

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our vision is that regardless of challenges faced, the people we serve maximize the ability to find the meaning and satisfaction they choose for their lives. Our Center values Integrity, Quality, Diversity, and Perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive, and trauma-informed care to individuals experiencing serious mental illness, development disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Economic Self Sufficiency Care Coordinator is the point of contact in linking to governmental benefits and entitlement programs for individuals engaged mental health services. The Economic Self Sufficiency Care Coordinator assists individuals in applying for and following up with Social Security Disability, Supplemental Security Income, Medicaid, SNAP, Housing programs, and other governmental assistance. The Economic Self Sufficiency Care Coordinator uses the SSI/SSDI Outreach/Access and Recovery (SOAR) model to guide the application process. The Economic Self Sufficiency Care Coordinator is also responsible for coordinating intra and interdisciplinary with the treatment team, for instance, the Case Manager, or Care Coordinator, as well as with other members involved in the client’s care. The Economic Self Sufficiency Care Coordinator coordinates an individual’s initial application and monitors outcomes and follow-up needs. The purpose is to provide better access to basic needs and improve the overall quality of life. Experience interviewing customers, evaluating their needs, and providing personalized counsel on the benefit programs and options. Extensive knowledge and experience working with public benefits, health care options, and other benefit related concerns desired. Advises and counsels persons and their families regarding eligibility rules and application procedures for public benefits; provides information and suggestions by personal meetings and through phone communications; assesses needs of individuals and records actions taken and contact made to ensure progress is made with each consumer.

Requirements

Bacherlor’s Degree in social work, psychology, criminal justice or related human services field
Minimum of 2 years experience in behavioral health care, working with individuals with severe persistent mental illness and/or substance use disorders
Strong knowledge base of Dallas County community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports and other social service agencies
Intermediate level on MS Excel, Email and word processing programs
Ability to utilize Internet for resources.
TB Test, CPR, First Aid and SAMA to be provided within 30 days for hire.
TAC web-based training
Certified Community Behavioral Health Clinic Trainings completed within the first year of hire.

Nice To Haves

Master’s degree in Psychology, Social Work, or related field.
SOAR Certification
HMIS experience
Bilingual: Spanish-speaking

Responsibilities

Provides linkage and monitoring of individuals with governmental assistance programs such as Social Security Disability Insurance, Supplemental Security Income, Supplemental Nutrition Assistance Program, Medicaid, and Medicare, insurance through healthcare.gov.
Provides services and documentation in accordance with Metrocare and Care Coordination Guidelines as well as Metrocare policies and procedures.
Coordinates with inpatient facilities, including emergency departments, behavioral health hospitals, state hospitals, and residential treatment facilities, in arranging benefits for referred individuals.
Coordinates with the multidisciplinary team in ensuring consumers receive timely linkage to benefits upon intake or re-initiation of services. Benefits assistance must include an effort to schedule a follow-up appointment with a Metrocare provider within 72 business hours of the individual’s discharge. The liaison (or designee) will communicate with the referred individual within 24 hours of that discharge, continuing contact every day until the first benefits application appointment is completed.
Assists clients with housing search, locating housing options; verifies and documents clients eligibility for homelessness prevention or rapid re-housing assistance, or other assistance. Assists with getting clients added to the housing priority list for Dallas and Collin County.
Be responsive to communication with assigned individuals, collaborating team members, and collaborating agencies/benefit programs. Responds to phone and email within 24 hours in a timely and comprehensive manner.
Interacts with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to an individual’s ability to meet basic needs and medications.
Aids individuals keep all appointments with benefit programs to support successful applications and follow-ups. Facilitates communication between Medical Records and Social Security Administration/Disability Determination Services.
Develops close working relationships with internal and external referral resources.
Maintains confidentiality of information concerning individuals in care and family members Attends and participates in all scheduled team meetings. Contributes to team knowledge and understanding benefits.
Assists the business, clinical, medical, and nursing staff by reporting benefit needs, services, and any potential barriers to benefits. Assist clients in linking with resources and a system of community support and entitlements.
Completes paperwork requirements and maintains quality, up-to-date records regarding benefits assistance. Documents successful and unsuccessful provision of supportive services within 24 business hours. Documentation requirements will include the Release of Information and Consents to expedite the transition of care.
Works with family members/support system to gain support in accessing benefits
Is knowledgeable about and remains in compliance with internal and external policies, procedures, regulations, and standards, including Metrocare policies and procedures, Quality Assurance Plan, and all applicable regulatory standards.
Performs other duties as assigned.