Coordinator, Development Operations

Horace Bushnell Memorial Hall•Hartford, CT

About The Position

This position provides essential support to the Development team by managing daily gift entry, maintaining accurate and reliable donor data, and assisting with operational processes to help meet fundraising goals and deliver strong donor experiences.

Requirements

College degree preferred, but not required.
One year of high‑volume, accurate data entry experience preferred.
Proficiency with Microsoft Office Suite, particularly Excel and Word; familiarity with fundraising platforms such as Paciolan or Salesforce preferred but not required.
Strong organizational skills and superior attention to detail.
Effective communication skills with the ability to interact professionally with colleagues and donors.
Willingness and ability to quickly learn new systems, tools, technologies, policies, and procedures, especially within a complex database and team environment.
Strong time‑management abilities and skill in prioritizing tasks.
Flexible, accessible, and able to work both independently and collaboratively.

Responsibilities

Manage daily gift processing, including collecting and entering all donations, processing credit card transactions and preparing cash receipts for deposit with accuracy and timeliness.
Review and analyze supporting documentation to determine appropriate campaigns, funds, and appeals for each gift; ensure alignment with donor intent and internal guidelines.
Prepare a Daily Gift Report, which details daily gift activity and assesses performance against fundraising benchmarks and goals.
Generate pledge reminder lists and coordinate with Development colleagues to execute distribution as part of ongoing pledge management.
Generate, print, and mail acknowledgment letters to donors; uphold stewardship standards through timely and accurate correspondence.
Enter new constituents and update constituent and institutional information, work with non-Development Bushnell colleagues when appropriate; ensure the accuracy and integrity of all records.
Scan and electronically store documents to support efficient digital recordkeeping.
Maintain well‑organized hard‑copy gift files for audit and compliance purposes.
Provide support to database users, including running basic queries, reports, and lists for research, events, and other department requests as needed.
Conduct simple outreach and respond to donor inquiries to assist with gift completion and confirm donor information or intent.
Complete matching gift verification and substantiation requests in coordination with donor employers and matching gift platforms.
Assist with execution of the annual gala, which may include, but not limited to RSVP management, data entry of sponsor commitments, guest records, ticket purchases and other event‑related tasks.
Identify and implement emerging AI tools and technologies to streamline workflows, enhance productivity, improve data analysis, and strengthen operational efficiency.
Perform additional responsibilities and administrative tasks as assigned to support Development operations.