Coordinator - Delivery Logistics

Holman•Mount Laurel, NJ

11h•$22 - $29

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. What will you be doing? Researches the delivery and licensing status of vehicles located at courtesy delivery dealerships and/or transport vendors across the country. Communicates all delays that will affect the successful delivery of a vehicle as well as timelines to ARI internal stakeholders. Upload data and maintain validity in ARI status system by adding timely, relevant, clear, and concise notes. Recall/Reprint paperwork as needed that could include MSOs from vehicles purchased out of dealer stock, and driver, dealer or licensing party changes either from reports or from ad hoc requests. Act as main point of contact for Courtesy Dealerships and Transport Vendors in ARI’s network. Works with internal and external clients to ensure proper licensing of customer vehicles, as well as make recommendations on best practices. Assist with training and onboarding of new partners. Responsible for FleetTrak case management, including but not limited to; oversight of Support Center FleetTrak cases, managing escalation level and seeing inquiries through to completion, thorough communication between both internal and external partners, and providing timely client facing updates. Responsible for troubleshooting Supply Chain & Licensing delays and working through alternative solutions. Proactive follow up on licensing to ensure deadlines are being met. Works closely with Supply Chain Coordinator and/or Process Facilitator on specific projects, escalations, workload distribution, and client requests. Perform all other duties and special projects as assigned What are we looking for? At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

Requirements

Associate’s or Bachelor’s degree or equivalent work experience preferred, but not required. Additional education, certifications, or experience are a plus
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phones systems, etc.
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
1 Year experience working in an administrative services or related fields

Nice To Haves

Experience managing vendor relationships preferred
Experience working in or with automotive dealerships and/or the transportation field preferred
Ability to review and improve processes, methods, and tools to increase efficiency, accuracy, and security

Responsibilities

Researches the delivery and licensing status of vehicles located at courtesy delivery dealerships and/or transport vendors across the country.
Communicates all delays that will affect the successful delivery of a vehicle as well as timelines to ARI internal stakeholders.
Upload data and maintain validity in ARI status system by adding timely, relevant, clear, and concise notes.
Recall/Reprint paperwork as needed that could include MSOs from vehicles purchased out of dealer stock, and driver, dealer or licensing party changes either from reports or from ad hoc requests.
Act as main point of contact for Courtesy Dealerships and Transport Vendors in ARI’s network.
Works with internal and external clients to ensure proper licensing of customer vehicles, as well as make recommendations on best practices.
Assist with training and onboarding of new partners.
Responsible for FleetTrak case management, including but not limited to; oversight of Support Center FleetTrak cases, managing escalation level and seeing inquiries through to completion, thorough communication between both internal and external partners, and providing timely client facing updates.
Responsible for troubleshooting Supply Chain & Licensing delays and working through alternative solutions.
Proactive follow up on licensing to ensure deadlines are being met.
Works closely with Supply Chain Coordinator and/or Process Facilitator on specific projects, escalations, workload distribution, and client requests.
Perform all other duties and special projects as assigned

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.