Coordinator Customer Support – Frontline

Danaher • Brea, CA

1d • $22 - $30 • Onsite

About The Position

The Customer Support Coordinator - Frontline is responsible for delivering a customer-focused experience by managing inbound interactions with professionalism, providing accurate product information, processing orders efficiently, and resolving order management issues with care and urgency.
This position reports to the Supervisor of Customer Support and is part of the Client Services Department and is located in Brea, CA and will be an on-site role.

Requirements

• High school diploma or GED with 2+ years' experience in Customer Service
• Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions

Nice To Haves

• Associate or Bachelor’s Degree
• Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
• MS Office Skills - specifically with Outlook and Excel – Pivot Table and V-lookup experience preferred

Responsibilities

• Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience
• Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction
• Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees