Coordinator, Community Outreach

NeighborHealth•Boston, MA

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Part time Department: Pediatrics All Locations: 10 Gove Street – Taylor Building Position Summary: An Outreach Coordinator works together with other staff in the CATCH Program to promote a positive atmosphere that enhances efficient workflow through good teamwork. The Outreach Coordinator performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department. Will take direction from the CATCH Nurse Practitioner and will report to the Medical Director of the CATCH Program and the Administrative Director of Pediatrics.

Requirements

High School Diploma or G.E.D.
At least six (6) months in customer service or an office
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment preferred.
Fluent in spanish

Responsibilities

Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.
Screens and redirects calls appropriately.
Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter.
Calls patients as requested by a practice staff person.
Manages both specialty appointment reminders and appointment recall system (wait list).
Reviews emails received on a daily basis.
Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail.
Maintains the practice files.
Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual.
Consistently provides excellent customer service and makes patients feel welcome.
Maintains a positive attitude.
Uses communication devices appropriately.
Reports safety and equipment problems, and malfunctioning or missing equipment to the supervisor.
Assists in expediting patient’s specialty needs by ensuring all the necessary documents and forms are available.
Is able to maintain the NP’s schedule for home visits.
Is able to arrange appointments for needed vaccines including flu vaccine.
Completes forms, letters and other clinical paperwork as directed Community Resource Coordinator and NP.
Processes referrals as received with the appropriate specialist.
Asks for additional information as needed to be accurate in making appointments.
Opens sorts and delivers mail.
Sends, receives, sorts and delivers faxes.
Ensures adequate paper supply for printers and faxes.
Identifies and verifies, and updates patient and demographic information.
Refers patients to member services, patient advocate and other departments.
Provides information and directions to patients.
Participates in required departmental activities and meetings.
Follows established departmental policies and protocols.
Understands organizational structure of Specialty Department and Unit routing, and adheres to department policies and procedures (i.e., dress code, attendance, cell phone use, food at desk, etc.)
Maintain excellent punctuality and attendance.
Promote a sense of “team work” through demonstration of self- direction and self-motivation.
Solve problems independently or knows when to seek consultation.
Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.
Is able to access entitlement benefits SSI: completing applications
Accompany parents to the interview appointments
Help interpret
Arrange transportation to meetings
Follow case through until first check arrives
Assist in financial needs such as helping with banking needs as necessary
Home Visits as needed
Assist the families in the home with the completion of forms for: Insurance SSI Immigration etc
Accompany and attend: School evaluations (in home review for comprehension)
Arrange transportation (school, appointments etc)
Update PT-1 on file
Remind patients of appointments/transport
Assist parents with: Globe Santa, letters and applications Summer Camp applications
Assist the Volunteer Department to match patients w/ correct volunteers (language/ social issues sensitive) help volunteers w/assisting @events
Coordinate: Annual Events: Holiday Party Summer picnic N.E. Aquarium Vacation Program etc.
Perform all office tasks: Faxing letters, referrals, prescriptions, letters of medical necessity, etc.
Organize and track guardianship paperwork Applications for DDS,SSI, and other resources
Appointments: Schedules specialist appts. and coordinates same day/or patient preferences F/U on missed appts. And reschedule as needed
Coordinate school meetings
Schedule pre-op physicals, RHCM, sick visit appts
Monitor records to insure patients are up to date w/ P.E.s/Vaccines
Referrals Schedule and check in check out home visits
Update Epic with specialist referral notes post appointment