Coordinator, Community Education & Lifelong Learning

Austin Community College • Austin, TX

2d • Onsite

About The Position

Coordinate the development and implementation of Continuing Education (CE) Community Education & Lifelong Learning education courses, programs, and activities

Requirements

• Knowledge Lifelong Learning & Community Education programs.
• Professions, practices, programs, courses, and curriculum related to area of assignment.
• Promotional techniques, materials, and resources.
• Program quality and regulatory standards.
• Data documentation, manipulation, and reporting processes.
• Skills Maintain an established work schedule.
• Effectively use interpersonal and communications skills, including using tact and diplomacy.
• Effectively use organizational and planning skills, with attention to detail and follow-through.
• Maintain confidentiality of work-related information and materials.
• Establish and maintaining effective working relationships.
• Data collection, analysis, and report writing.
• Effectively work and interact with multicultural groups of people.
• Effectively hand details of multiple projects with varying timelines.
• Ability to work well in a team environment.
• Technology Skills Use a variety of spreadsheet, word processing, database, and presentation software.
• Two years related work experience
• Bachelor's degree.

Nice To Haves

• Master's degree with minimum 2 years’ experience in higher education.

Responsibilities

• Coordinates assigned area Community Education & Lifelong Learning courses, programs, and activities including developing course schedules and organizing practicum/internship sites at businesses.
• Updates current courses and programs based on industry need.
• Monitors the progress of programs and courses.
• Evaluates the effectiveness of programs and performance of CE instructors to ensure customer satisfaction, program quality, and regulatory compliance.
• Establishes and sustains customer service and relationships.
• Advises CE students or prospective CE students regarding CE Community Education & Lifelong Learning programs; provides information regarding education and training required in CE programs; provides information and resources on career opportunities.
• Addresses CE student issues, complaints, and suggestions for improvements.
• De-escalates student conduct issues, classroom safety issues, and seeks resolution.
• Oversees pre- and post-care of student and instructor injuries, exposures and /or unstable mental status.
• Assists with occupational exposure protocol.
• Completes, verifies, and submits exposure form and student health insurance form.
• Develops, tracks, and analyzes and implements community needs assessments for new courses and programs.
• Monitors changing laws and requirements.
• Confirms all new course work with relevant state agencies, credentialing, and accreditation organizations for certifications and approval, and required professional continuing education units (CEU) for license/certification and renewal.
• Promotes and provides information on courses and programs.
• Assists with creating and maintaining forms, web resources, and marketing materials; maintains listservs.
• Promotes programs through numerous network channels; interfaces with community organizations and internally within Austin Community College (ACC) to represent the assigned workforce area and programs.
• Serves as communication liaison with area employers, industry specific professional organizations and advisory boards, potential students, and other groups to support communication flow and promotional efforts.
• Reviews and approves students' drops, adds, transfers, and grade changes.
• Conducts administrative tasks in relation to class implementation including ordering books, duplication, payroll, billing, collections, and maintaining inventories.
• Coordinates logistics, facilities, equipment, and resources for professional delivery and completion of courses and programs.
• Ensures equipment and labs are up to date, working properly, and adequately meets the industry requirements for training.
• Researches and acquires new practicum and internship sites.
• Recruits, interviews, hires, assigns, oversees, mentors, and terminates CE instructors.
• Negotiates CE instructor agreements and evaluates hourly CE instructors in the development and delivery of training programs.
• Ensures that all CE instructors have required skills and certifications/licenses.
• Manages instructor payroll.
• Oversees workflow and work priorities of administrative support staff who assist with coordination in assigned program area.
• Improves efficiencies and reduces costs for the enhancement of CE student services.
• Maintains fiscal accountability and documentation for the budget management of equipment, resources, course pricing, and instructors' payroll.
• Coordinates with agencies to provide workforce training for their clients and assists with contract negotiations.
• Serves on business and community advisory boards and ACC committees; attends professional conferences, state and local agency meetings, and professional organizations.
• Collaborates with ACC academic departments to ensure delivery of integrated courses, when appropriate, and opportunities for internships, clinicals, jobs, and stackable credentials.
• Collaborates with other departments within CE and ACC to support CE and ACC efforts.
• Assists with providing expertise for grant applications and other special projects

Benefits

• Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees