Coordinator, Collections

Interface Systems • St. Louis, MO

7d

About The Position

Overview The collections coordinator serves as a liaison between the organization rendering service and the customer to whom the service is rendered. They will ensure that delinquent accounts are resolved and that terms of payment are reached with the customers. Their duties include collecting outstanding payments, resolving issues related to monthly or weekly bills, and determining payment plans which are appropriate for customers. Additionally, you will be responsible for drawing up reports on collections and tending to client queries. Responsibilities Provides customer service and leads debt collection efforts for assigned customers through contact via phone, email and mail. Responsible for fielding incoming customer calls regarding billing questions and retrieving payments. Keep detailed notes and records of all communications and actions on customer’s account. Answer customer questions regarding invoices and billing statements Set follow-up reminders timely to stay persistent with collection efforts. Provide invoices and statements to customers upon request. Investigate billing errors and disputes and follow-up with customers timely. With the assistance of management, negotiate partial repayment & payment plans if needed. Process credit or Debit memos on customer accounts if needed. Qualifications Team player: Collaborates with coworkers and has strong interpersonal skills. Must communicate effectively; have strong written and verbal communication skills. Excels at customer service & negotiation – must stay calm and professional. Works well independently - Possess strong time management & organizational skills. Great problem-solving & critical thinking skills. High School diploma or equivalent is required. 2-5 years’ experience in collections and customer service is required. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [email protected]. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process. At Interface, we are on a constant journey of innovation and excellence. We hold ourselves to the highest standards – from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities. Put your talent to work with us – love your job. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Requirements

• Team player: Collaborates with coworkers and has strong interpersonal skills.
• Must communicate effectively; have strong written and verbal communication skills.
• Excels at customer service & negotiation – must stay calm and professional.
• Works well independently - Possess strong time management & organizational skills.
• Great problem-solving & critical thinking skills.
• High School diploma or equivalent is required.
• 2-5 years’ experience in collections and customer service is required.

Responsibilities

• Provides customer service and leads debt collection efforts for assigned customers through contact via phone, email and mail.
• Responsible for fielding incoming customer calls regarding billing questions and retrieving payments.
• Keep detailed notes and records of all communications and actions on customer’s account.
• Answer customer questions regarding invoices and billing statements
• Set follow-up reminders timely to stay persistent with collection efforts.
• Provide invoices and statements to customers upon request.
• Investigate billing errors and disputes and follow-up with customers timely.
• With the assistance of management, negotiate partial repayment & payment plans if needed.
• Process credit or Debit memos on customer accounts if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees