Coordinator-Centralized New Market Implementation

TDS Telecom

7d•$23 - $34•Remote

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? In this fully remote role as the Coordinator - Centralized New Market Implementation, you’ll be at the center of the action, coordinating key processes that support our Field Services teams. You’ll play an essential part in bringing TDS products and services to life across multi‑dwelling units (MDUs), multi‑tenant units (MTUs), commercial buildings, and both in‑territory and out‑of‑territory markets. With a blend of organization, communication, and problem‑solving, you’ll help ensure customers can be served seamlessly and on time. You’ll work closely with Field Services, vendors, Sales, Network Design, and other internal teams to keep everyone aligned and moving forward. If you enjoy multitasking, staying organized, and being the go‑to person who keeps processes running smoothly, this role offers both challenge and opportunity. What You’ll Do Oversee all Engineering Work Orders (EWOs) tied to MDU, MTU, and commercial property enablement — ensuring buildings become PON‑ready and serviceable. Contact property owners to schedule site surveys and follow‑up appointments for Field Services teams. Manage the No Build queue in MetaSolv, keeping information updated across MetaSolv, LCM, and SharePoint so all teams stay informed. Partner with Field Services to monitor progress in the field and keep workflows on track. Research and coordinate efforts on Greenfield MDU properties — including building requirements, opening timelines, and Clarity projects. Collaborate closely with the MDU Sales team on Right of Entry (ROE) for new developments. Use SharePoint to coordinate contractor schedules for building wiring and maintain consistent follow‑up to ensure timely completion. Track and monitor inventory levels, working with Field Services to ensure the right materials are available when needed. This role will continue to evolve as our processes grow, offering you the chance to learn, contribute, and shape how we serve our customers and communities.

Requirements

Associates degree (or higher) -OR- 2+ years professional work experience.
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
3 + years administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge.

Nice To Haves

Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time.
Knowledge of Microsoft Office Suite products.
Understanding of telecommunications industry, products and services.
Ability to adapt to rapid changes.
Excellent interpersonal communication skills (e.g., verbal, written, listening).
Problem solving skills (e.g., customer complaints, troubleshooting).
Multi-task management skills.
PC computer skills.
Time management skills.

Responsibilities

Manages all tasks related to the enablement of addresses in OOT markets and supports some activities in Fiber Deeper areas (MDU/Commercial).
Contacts customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise. Ensures customer needs are met and errors are being resolved promptly.
Works with 3rd party vendors daily to stay in alignment on all open tasks, completed assigned tasks, & continually reviews invoicing and forecasting.
First point of contact for internal and external partners involving Drops, Commercial PON orders and MDUs for the enablement of the building.
Applies technical knowledge of products and systems to enter Engineering Work Orders (EWOs) into MetaSolv with limited information received from property owner.
This activity includes but is not limited to interpreting and verifying buildings, addressing, contact information are reflected correctly in the applicable systems.
Also, additional activities include but are not limited to selecting provisioning plans, task generation for all departments within TDS, problem solving and troubleshooting with other departments within TDS.
Responsible for accurate and timely EWO generation.
Manages multiple EWO tasks and follow up on work that is time sensitive, taking necessary actions to update the order entry system to ensure timely delivery of services to customers.
Reviews and updates orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria.
Promptly handles Open, Incomplete or Rejected orders.
Provides information and direction to Field Services and other departments (Sales, APC, etc.) as requested.
Applies advanced knowledge of Dispatching System, workflows and processes.
Navigates facility-based systems and interprets data to diagnose and provide direction, as needed.
This work often requires oral and written communications to multiple departments.
Initiates all EWOs within MetaSolv and further manages all queues within MetaSolv & UTS as required.
Completes all administrative work related to job duties and documents results as needed.
Manages record updates to various applications including MetaSolv, AGOL, Service Availability, SharePoint, LCM, Clarity, UTS, & future applications.
Manages inventory levels for materials used by field services and coordinates product review for types of materials used in enablement of addresses.
Works cross functionally with all TDS teams to ensure continual enablement of addresses. This includes marketing opportunities, status updates, resolving questions/concerns, etc.
Provides support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc.