Coordinator, Catering Operations and Services

OMERS • London, CA

12d • Onsite

About The Position

This role supports the day-to-day operations of the in-house catering function in the London office, delivering a friendly, professional, and efficient service to employees and guests. The Coordinator, Catering Operations and Services plays a key role in maintaining high standards across all pantry and food service areas, supporting the wider catering team with stock presentation, hygiene compliance, and kitchen upkeep. Acting as a key frontline support, the post holder ensures product displays are maintained and stocked appropriately, assists with light food service and kitchen duties, and responds to daily operational requests with flexibility and enthusiasm. This is a hands-on role focused on consistent service delivery, safety compliance, and teamwork. In addition to assisting with basic food prep and pantry duties, the role supports facilities operations with ad hoc manual handling tasks, meeting room resets, deliveries to and from the loading bay, and restocking kitchen consumables. A strong customer service mindset, attention to detail, and willingness to take initiative are essential for success in this role.

Requirements

• Excellent attention to detail and pride in maintaining high presentation standards.
• Strong organisational and communication skills.
• Hands-on approach, able to multitask and prioritise effectively in a fast-paced corporate environment.
• Proactive attitude with strong sense of ownership and accountability.
• Experience in facilities, building operations, or hospitality support within a corporate environment preferred.
• Previous experience in a hospitality, retail, or catering operations role.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Basic knowledge of food hygiene and health & safety practices.
• Physically fit and able to perform manual handling tasks.
• Flexible, adaptable, and team-oriented attitude.

Nice To Haves

• GCSEs in English and Maths (or equivalent).
• Prior experience working in a corporate or food service setting.
• Basic knowledge of HACCP and COSHH standards.
• Working knowledge of till systems or pantry restocking procedures.

Responsibilities

• Meeting Room & Facilities Support: Maintain all internal and external meeting rooms throughout the day to ensure they remain clean, tidy, and fully operational. Conduct scheduled and ad-hoc room checks across all floors, resetting rooms between meetings (chairs, tables, remotes, supplies, etc.) and reporting any faults or maintenance issues immediately. Ensure glassware, crockery, and catering items are cleared and returned to pantry areas after meetings.
• AOB Mail, Courier & Internal Deliveries: Collect and distribute incoming post, parcels, and internal deliveries throughout all floors, ensuring timely delivery to the correct recipients. Empty and monitor shared resource points and post drop zones across internal floors.
• Stationery & Office Supplies: Carry out weekly stationery stock checks across all floors and resource points. Communicate to the Reception team any replenishment needs for stationery, print supplies, and general office consumables. Assist with restocking print paper and other consumables in printers. Maintain tidiness and order within stationery cupboards and supply areas.
• Catering & Pantry Support: Support the catering and hospitality team with deliveries, light food service, and restocking of kitchen consumables. Monitor pantry and refreshment points to ensure cleanliness, hygiene compliance, and stock rotation. Support inventory tracking, product labelling, and waste-reduction initiatives. Assist with movement and distribution of catering equipment and consumables between floors and event spaces.
• AOB Wellness & Shower Facilities: Monitor and maintain general tidiness and cleanliness of shower and changing areas throughout the day. Ensure towels are adequately stocked in the towel area and replenish supplies as needed. Oversee towel drop-off and collection points, coordinating with the external laundry provider for timely collection and return of clean towels. Check toiletries, hairdryers, and related amenities for availability and condition, escalating any maintenance issues to Reception.
• AOB Facilities & Building Operations: Support facilities walk-rounds, identifying maintenance or housekeeping issues and escalating them via ServiceNow, Vicinitee or with Reception. Assist with office moves, locker coding furniture rearrangements, and ad-hoc manual handling tasks as required. Maintain awareness of fire exits, H&S protocols, and evacuation routes. Support waste-segregation efforts and recycling initiatives in line with sustainability goals. Monitor signage, noticeboards, and wayfinding to ensure accuracy and professional appearance.
• AOB Customer Service & Communication: Provide friendly, helpful, and professional point of contact for employees and visitors. Liaise with wider onsite CREW team to ensure seamless service delivery and quick response to issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees