Coordinator, Bursar Office

Lehigh University•Bethlehem, PA

55d•$36,640 - $43,980•Onsite

About The Position

Are you ready to make a meaningful impact on students' educational journeys? Lehigh University seeks a dedicated Coordinator to serve as the vital connection between our institution and the families we serve. As our primary contact for the Bursar's Office, you'll be the welcoming voice and helpful resource for students, parents, and university staff. Your expertise will guide families through financial processes, from resolving account discrepancies to coordinating refunds. You'll analyze and reconcile student accounts, ensuring accuracy while helping students calculate payment obligations with clarity and compassion.

Requirements

High school diploma or the equivalent combination of education and experience
Three to five years related work experience
Strong analytical and problem solving abilities
Positive attitude, detail and customer oriented with good multitasking and organizational ability

Responsibilities

Manage and respond to Bursar's Office communications and documents with accuracy, efficiency, and proper recordkeeping in Banner (Xtender) and DocuSign.
Review, troubleshoot, and resolve complex, sensitive, or inconsistent data issues, escalating to supervisory staff when necessary.
Oversee daily office operations, including space management, supplies, scheduling, and service requests to maintain an efficient and equitable workflow.
Support internal communication and organization by managing meeting notes, tracking Red Flag Training completion, and recommending process improvements.
Analyze and reconcile student accounts with accuracy, applying strong mathematical and analytical skills to interpret balances, resolve discrepancies, and identify complex issues requiring supervisory review.
Advise students and parents on payment options, plans, and financial assistance, including emergency loans and payment delay agreements.
Manage daily financial transactions with fiduciary accountability, including accepting and applying payments, making change, and balancing cashier sessions.
Reconcile accounts and maintain accurate supporting documentation in compliance with accounting and auditing standards.
Serve as the primary point of contact for students, families, and campus partners, providing professional, timely support across all communication channels and escalating inquiries as needed.
Deliver knowledgeable, inclusive service by understanding billing, financial aid, registration, and broader university processes while fostering equitable relationships with all stakeholders.