Assistant Bursar

JCCC•Overland Park, KS

About The Position

Lead payment processing and Student Account Services functions within the Bursar’s Office, ensuring efficient support for students, staff, and faculty.

Requirements

Broad knowledge of the field with demonstrated leadership skills.

Nice To Haves

Bachelor’s or Master’s Degree in business-related major.
Accounting, customer service, and higher education administration experience preferred.

Responsibilities

Supervise the team of Accounting Specialists, coordinating daily workflows to ensure coverage of duties and timely and accurate processing of transactions.
Train, support, and mentor team members within the department to provide development opportunities and drive a culture of customer service excellence.
Counsel students and parents on account status and payment options.
Address and handle escalated issues and difficult interactions, following those issues to successful completion.
Research and resolve complex problems and discrepancies.
Collaborate across departments to resolve student account disputes as needed.
Advise departments on payment and deposit processing, including developing controls on money handling and providing equipment or reports necessary to take payments, track payments, or submit deposit information.
Collaborate cross-functionally to coordinate the flow of relevant information to ensure effective support for students, consistent communication, and high-level service delivery.
Use TouchNet, Banner, and other processing partners to test and review enhancements and updates, escalate issues when appropriate, and communicate issues of impact to relevant parties.
Reconcile payment, deposit, and refund activity on a monthly basis.
Serve as point of contact and provide support resolving variances related to deposit processing.
Ensure compliance with federal, state, and local regulations, including producing 1098T statements and sending required requests to students for tax information.
Assist departmental leadership in the development of processes, procedures, goals, and objectives.
Other duties as assigned.

Benefits

Health insurance with some employer paid options.
Life insurance & AD&D (employer provided)
Retirement plans (403(b), 457(b), and KPERS)
Employer paid 8% contribution into a 403(b) no match required
Paid time off (vacation, sick, personal, and floating holidays)
14 days of paid holidays
Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
Tuition reimbursement / assistance for non‑JCCC courses for employee
Free access to the Gym on campus for all employees and dependents
Discount to the Hiersteiner Child Development Center
Snow days
Professional development funding and training opportunities
Mentorship program
Recognition and awards programs
Employee wellness programs