Coordinator, Account Collections
About The Position
This position is based in our Miramar Office Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean team has an exciting career opportunity for a full-time Account Collections Coordinator reporting to the Senior Credit Operations Accountant ll. Position Summary As an Accounts Collections Coordinator, you will respond to credit card companies regarding cardholder disputes and chargebacks, $5M+ annually per coordinator, $40M+ annually company wide. Perform collection efforts on receivables arising from unpaid cruise reservations and onboard folios.
Requirements
- Associate degree (A.A.) or equivalent from a two-year college or technical school; two to four years related experience and/or training; or equivalent combination of education and experience.
- AS400 environment and experience with JD Edwards or similar accounting system.
- Proficient in Microsoft Office applications such as Word, Excel, and Outlook.
- Excellent interpersonal, written, and oral communication skills.
- Ability to meet daily, weekly, and monthly deadlines.
- Ability to function in a high-volume environment as well as handle multiple tasks.
- Ability to communicate properly with various departments concerning voyage verification and validation related issues.
- Knowledge of cruise industry.
Responsibilities
- Retrieve credit card activity (disputes/chargebacks) daily and compile supporting documentation for each dispute/chargeback case. Documentation is gathered using AS400 reservations system applications, electronic and paper shipboard records and files, and other automated third-party computer software.
- Respond to credit card companies, travel agents and passengers both in writing and orally and within designated deadlines.
- Maintain organized case files for future reference, follow-up, and support.
- Pursue collection with travel agents and passengers for receivables related to cruise reservations and onboard folio charges that arise from returned checks, credit card chargeback disputes, travel agent commissions and other unpaid balances.
- Work closely with front-line agents and other department (i.e., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, and Shipboard Administration in support of collection efforts for unpaid balances.
- Work with outside collection agencies and internal Legal Department to pursue the collection of unpaid balances.
- Perform ad hoc analyses and processes as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
