Collections Coordinator

Davis Wright Tremaine LLP•Seattle, WA

13h•$68,000 - $74,000•Remote

About The Position

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Collections Coordinator to join our team in our Seattle or Portland offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. The Collection Coordinator is responsible for monitoring and collecting accounts receivable, working with attorneys to achieve budget requirements, and independently managing their assigned client accounts. This position will work with internal accounting teams, attorneys, secretaries, and firm clients to resolve outstanding invoice issues. This position will take initiative to review and resolve client accounts before they become uncollectible. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

Requirements

Choice of health and vision insurance plans
2+ years' collections with strong customer service experience required, preferably in a legal environment
Previous experience in a professional services organization, supporting a multi-office environment, preferred
Demonstrated high level of ability to use MS Excel and Word
Knowledge of ARCS 2G collections software preferred
Ability to handle heavy workload with time constraints and deadlines
Must be a team player and maintain a positive and professional attitude
Strong verbal and written communication, as well as diplomacy and negotiation skills; ability to work with clients and attorneys in stressful and high-pressure situations
Excellent organizational and time management skills
Ability to work overtime as needed

Nice To Haves

Previous experience in a professional services organization, supporting a multi-office environment
Knowledge of ARCS 2G collections software

Responsibilities

Monitor and collect accounts receivable; exhibit good judgment in escalating unresolved issues to management
Use firm's collections software to manage client accounts and keep an accurate record of communications, contacts, payments, deadlines, attorney preferences, and other pertinent information
Utilize third-party electronic billing sites and insurance company sites to research reduced and rejected invoices; assist attorneys with filing appeals and provide recommendations for resolution
Identify and submit write off requests of pre-negotiated discounts for e-billing, volume and prompt pay discounts
Create and maintain Excel spreadsheets of invoice reduction information and present data to attorneys in a clear, concise format
Assist in the development and implementation of standard processes related to insurance collections and management
Develop and independently manage a process to meet multiple overlapping deadlines
Provide periodic updates to practice group financial partners on outstanding client accounts; provide reports to attorneys, secretaries, and administrators as needed
Communicate with clients in accordance with firm collection protocols and provide excellent customer service throughout the collection process
Familiarity with client guidelines and payment requirements to ensure collection efforts are within the agreed scope
Generate and distribute template reminder statements; use verbal and written communication to send custom payment inquiries