Credit & Collections Coordinator

Ben E. Keith Company•Fort Worth, TX

10d

About The Position

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations. Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine. We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

Requirements

High School diploma or GED required.
Previous office, clerical, customer service, credit, or accounts receivable experience preferred.
Strong working knowledge of SAP accounts receivable and credit modules strongly preferred.
Experience with 10-key by touch.
Proficiency in Microsoft Word and Excel.
Ability to learn and effectively use internal systems and applications.
Strong analytical, reconciliation, and problem-solving skills with high attention to detail.
Ability to work effectively with sales teams, customers, and management.
Comfortable handling routine customer inquiries regarding credit applications and account status.
Ability to handle confidential and sensitive financial information with discretion.
Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
Willingness to follow established procedures and internal controls.

Nice To Haves

Some college coursework in business, accounting, or finance preferred.

Responsibilities

Respond promptly to internal and external customer requests for invoice copies and account information, providing excellent customer service.
Maintain and analyze aging reports; follow up with customers to resolve short payments, skipped invoices, or payment discrepancies.
Resolve all invoice-related issues identified on prior-day route or billing reports.
Manage customer accounts within SAP, including invoicing, credit reviews, payment application, and customer master data maintenance.
Process and monitor credit applications, including follow-up to completion and processing of customer references.
Perform detailed customer account reconciliations to ensure balances, credits, deductions, and transactions are accurate and up to date.
Investigate and resolve discrepancies related to payments, deductions, billing errors, and unapplied or misapplied cash.
Conduct system and account audits to identify data inconsistencies, verify accuracy across SAP modules, and ensure compliance with established procedures.
Generate, review, and analyze aging reports, credit exposure reports, and customer account summaries using SAP reporting tools.
Ensure accurate documentation of collection, reconciliation, and resolution activities; maintain organized, complete, and audit-ready account records.
Enter and maintain new customer account information in the system; audit new account files for completeness and accuracy.
Work collaboratively with sales teams, customers, and management to resolve account issues and support business objectives.
Perform other related duties as assigned.
Must possess a valid driver’s license.