Credit & Collections Coordinator

Ben E. Keith Co•Fort Worth, TX

About The Position

Position Summary: The Credit & Collections Coordinator provides administrative and operational support for the day-to-day activities of the Credit Department. This role is responsible for setting up and maintaining customer credit accounts, processing credit applications, supporting collections activities, and delivering excellent customer service to both internal and external stakeholders. Job Responsibilities: Credit Administration and Account Maintenance Set up new customer accounts and maintain the master customer file, ensuring all credit information is accurate, complete, properly documented, and entered into the system. Process credit applications, including reference checks, verification, documentation, and follow-up through completion. Audit and follow up on new customer account files to ensure all required information is complete. Verify and document customer taxability and maintain supporting tax documentation. Maintain monthly tax reports and notify customers and the Sales team of expiring tax permits. Customer Service and Collections Support Provide excellent customer service to internal and external customers. Respond to customer invoice requests in a timely and professional manner. Research invoice short pays and follow up through resolution. Review accounts receivable records and investigate discrepancies or errors. Process non-sufficient funds checks, including account updates and documentation. Prepare and maintain government account aging reports and related documentation. Assist with credit memos as needed. Communication and Collaboration Effectively communicate with customers, sales teams, managers, and other internal stakeholders. Present information clearly and respond to questions from groups of managers, clients, and customers. Confidentiality and Compliance Maintain strict confidentiality of sensitive and proprietary information. Other Duties Perform other duties as assigned to support business needs. Education and/or Work Experience Requirements: High school diploma or GED required. Previous credit and collections experience preferred. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Ability to learn and use all Ben E. Keith systems and applications. Strong verbal and written communication skills. Valid driver’s license required for driving to perform Company business. Must be at least 18 years of age. Skills, Competencies, and Attributes: Customer-focused with a strong service orientation. Professional demeanor with a positive attitude. Ability to manage multiple tasks and meet deadlines. Strong attention to detail and organizational skills. Ability to adapt schedule as business needs require. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to lift and carry up to 20 lbs

Requirements

High school diploma or GED required.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to learn and use all Ben E. Keith systems and applications.
Strong verbal and written communication skills.
Valid driver’s license required for driving to perform Company business.
Must be at least 18 years of age.
Customer-focused with a strong service orientation.
Professional demeanor with a positive attitude.
Ability to manage multiple tasks and meet deadlines.
Strong attention to detail and organizational skills.
Ability to adapt schedule as business needs require.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 20 lbs

Nice To Haves

Previous credit and collections experience preferred.

Responsibilities

Set up new customer accounts and maintain the master customer file, ensuring all credit information is accurate, complete, properly documented, and entered into the system.
Process credit applications, including reference checks, verification, documentation, and follow-up through completion.
Audit and follow up on new customer account files to ensure all required information is complete.
Verify and document customer taxability and maintain supporting tax documentation.
Maintain monthly tax reports and notify customers and the Sales team of expiring tax permits.
Provide excellent customer service to internal and external customers.
Respond to customer invoice requests in a timely and professional manner.
Research invoice short pays and follow up through resolution.
Review accounts receivable records and investigate discrepancies or errors.
Process non-sufficient funds checks, including account updates and documentation.
Prepare and maintain government account aging reports and related documentation.
Assist with credit memos as needed.
Effectively communicate with customers, sales teams, managers, and other internal stakeholders.
Present information clearly and respond to questions from groups of managers, clients, and customers.
Maintain strict confidentiality of sensitive and proprietary information.
Perform other duties as assigned to support business needs.