Coordinator 2, Product Sales Support & Analysis

Comcast•Indianapolis, IN

21h•Onsite

About The Position

Comcast Business offers a comprehensive suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions designed to assist global organizations of all sizes. The company is powered by the nation’s largest Gig-speed broadband network and supported by 24/7 customer service, making it the largest technology provider to small businesses and a leading service provider in the Enterprise market. Comcast Business is recognized as an industry leader and innovator, and one of the fastest-growing providers of Ethernet services. This Coordinator 2 role is responsible for facilitating Business Class customer orders from submission through installation, working under moderate supervision and being accountable for individual and team results.

Requirements

High School Diploma / GED
2-5 Years Relevant Work Experience
Communication skills
Customer Experience (CX) skills
Customer Feedback skills
Strategic Objectives skills

Nice To Haves

Proficiency with CSG

Responsibilities

Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
Review contract and validate services with customer to ensure accuracy.
Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
Navigate through multiple systems to build, track and monitor orders.
Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately.
Meet scorecard productivity/quality metrics.
Work on projects as assigned.
Lead huddles with teams as assigned.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.