COORD, CONFERENCE (HYBRID, CHARLOTTE, NC)

Compass Group•Charlotte, NC

9d•Hybrid

About The Position

Job Summary: The primary duties of this position is to effectively and consistently deliver seamless events, conferences and meetings that add to the success of the company’s objectives, maximize value and optimize resources. Duties include assisting in the accurate and successful scheduling and execution of event logistics, addressing the needs of in-house groups before and during their meeting and reconciliation of event reporting. This position is primarily in-person, with flexibility for hybrid work based on the event schedule.

Requirements

Bachelor’s degree in hospitality or relevant field of study, with at least 2 – 3 years’ experience
Strong communication skills with an ability to write concisely and succinctly
Ability to engage with cross-functional teamsStrong organization skills and attention to detail
Focus on customer service and driving results
Proven ability to manage multiple tasks and deadlines in a fast paced environment
Drive for accuracy and going above and beyond at all times

Responsibilities

Assist with the oversight of the event calendar to ensure proper utilization and optimization of conference center space
Ascertain complete client event needs and participant counts to book the appropriate sized meeting room for each group
Respond to and address all client inquiries within a timely and professional manner
Greet meeting participants and direct them to meeting space
Facilitate client requests including room set-up, catering needs, audio/visual requirements, etc. to ensure all event needs are met
Serve as on-site group contact leading up to and during event activities
Schedule and conduct facility tours to earn new business opportunities
Perform regular facility maintenance checks to ensure equipment, space and amenities are in optimal, functional condition
Ensure the timely submission and processing of invoices for facility rental, catering and other services
Escalate complex booking conflicts to Managers for immediate resolution
Develop and manage event timelines to ensure all deadlines are being met
Ensure that all events have a survey tool in place to measure event results
Ensure post-conference reporting is accurately performed and reviewed with stakeholders
Distribute all meeting information and supplies to attending personnel
Maintain inventory and stock of conference center materials
Occasional evening and weekend events
Perform other duties as assigned