Conversational Designer

Cresta

4d

About The Position

As a Conversation Designer, you will be responsible for designing and delivering best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat.
This role combines conversational design expertise with strong project ownership. You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes meet defined business objectives.
You’ll collaborate closely with cross-functional partners across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while also serving as a key point of contact for customers throughout implementation. You will help customers align on overall solution design and enable them to build and maintain their own models using Cresta Opera, our proprietary self-service tool.

Requirements

• Strong written and verbal communication skills, with the ability to drive alignment across technical and business stakeholders
• Demonstrated project management experience, including managing multiple complex workstreams simultaneously
• Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
• 2+ years of experience in conversational design, conversational AI, or bot development
• Experience presenting complex solutions to customer stakeholders, including executive audiences
• Experience working directly with enterprise customers in implementation or delivery roles

Nice To Haves

• Fluency in a second language (preferred)
• Background in Linguistics (preferred)
• Experience with prompt engineering (preferred)
• Experience with Dialogflow CX (preferred)

Responsibilities

• Own end-to-end AI delivery projects, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
• Manage multiple concurrent customer implementations, balancing timelines, priorities, and stakeholder expectations
• Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
• Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
• Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-ready presentations
• Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
• Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
• Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
• Contribute to internal best practices, documentation standards, and repeatable delivery frameworks

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed