Conversational AI Developer
About The Position
Capgemini is hiring Conversational AI Developer for fulltime position in Atlanta, GA. This is hybrid onsite role and requires local or relocation. Your role Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS. Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist. Optimize IVR flows to improve customer satisfaction and reduce call handling time. Integrate IVR systems with other Contact Center components, such as CRM and telephony systems. Ensure IVR systems are compliant with accessibility standards and Google's guidelines. Experience driving conversational bots for various channels (web, voice, etc.) projects. Experience in user-centric conversation experiences involving chat, text, or voice. Experience in Tel domain and processes. Strong understanding of sentiment analysis, Intent classification, and dialog flows.
Requirements
- Ccaas
- Dialogflow
- IVR
- CCAI
Responsibilities
- Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS.
- Optimize IVR flows to improve customer satisfaction and reduce call handling time.
- Integrate IVR systems with other Contact Center components, such as CRM and telephony systems.
- Ensure IVR systems are compliant with accessibility standards and Google's guidelines.
- Experience driving conversational bots for various channels (web, voice, etc.) projects.
- Experience in user-centric conversation experiences involving chat, text, or voice.
Benefits
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
