AI Solution Architect – Conversational Platforms

Concentrix • Usa, TX

8h • $106,087 - $150,000 • Remote

About The Position

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. This hybrid Solution Architect role combines deep technical expertise in Conversational AI, Generative AI (GenAI), and Agentic AI with pre-sales consulting responsibilities. The position is responsible for designing and solutioning enterprise-grade contact center automation solutions, integrating CCaaS platforms, and leveraging advanced AI capabilities. The role also involves conducting discovery sessions, creating business cases, proposals, and supporting contract content creation.

Requirements

• Bachelor's Degree in Computer Science, Engineering, or related field; or equivalent experience in solution architecture for AI-driven customer experience platforms.
• Minimum 8 years of experience in software engineering and at least 5 years in solution architecture for enterprise-scale applications.
• Hands-on experience implementing Generative AI solutions, including LLM-based architectures and AI agent frameworks such as LangChain or AutoGen.
• Experience with bots, self-service applications, IVR, messaging/chat (omni-channel), and CX best practices.
• Hands-on experience with REST APIs, microservices, Kubernetes, and cloud platforms (AWS, Azure, GCP).
• Proficiency in Node.js, Python, or Java; familiarity with React and MongoDB is a plus.
• Excellent communication skills, both written and verbal, with ability to present to internal and external stakeholders.
• Proven ability to organize and prioritize projects in fast-paced environments.
• Strong customer service disposition, professionalism, and demonstrated business acumen.

Nice To Haves

• Experience integrating CCaaS platforms (Genesys, Five9, Amazon Connect, etc.) is a plus.

Responsibilities

• Collaborate with Sales Representatives and Engineers to design tailored solutions through client discussions, RFP/RFI documentation, and solution requests.
• Partner with Professional Services leaders and teams to ensure robust and scalable solution designs.
• Develop solution strategies, including timelines, ROI models, and presentation materials for stakeholders.
• Identify and resolve issues affecting solution design, timelines, and resources.
• Participate in pricing strategy discussions with Sales and Finance and secure necessary approvals.
• Assess and escalate potential risks for solution components and collaborate on risk mitigation strategies.
• Contribute to scope of work documents and facilitate meetings to review pricing, staffing, timelines, and contracts.
• Perform research on customers, industries, and verticals to provide subject matter expertise and differentiate solutions.
• Assist Sales in securing resources for compliance with NDAs, Deal Reviews, Legal, and Security requirements.
• Continuously improve opportunity management processes for efficiency and effective messaging.
• Lead architecture and design for Conversational AI solutions, integrating Generative AI, Agentic AI, and CCaaS platforms.
• Define scalable, secure, and high-performance architectures for multi-channel conversational experiences (voice, chat, messaging).
• Architect solutions leveraging LLMs, AI orchestration frameworks, and agentic workflows for autonomous task execution.
• Ensure best practices in API design, microservices, cloud-native deployments, and DevOps.
• Lead integration strategies for CCaaS platforms (Genesys, Five9, Amazon Connect) with conversational AI systems.
• Collaborate closely with software engineering teams to deliver complex solutions and support development daily.
• Work in agile environments with stakeholders to refine requirements and execute using excellent engineering practices.

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level