Conversational AI Bot Developer
About The Position
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading. As a Conversational AI Bot Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full lifecycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.
Requirements
- 8+ years of application development experience overall
- 3+ years of experience with Google Dialog Flow ES/CX
- 1+ year of technical on-hands experience with Google Cloud CCAI or other AI platforms, i.e., Amazon Lex, Kore.ai , Uniphore, IBM Watson, etc., Google Certification a plus and/or Badge completion required
- Knowledge of Cloud Services Architecture, Apigee, Vertex AI
- Ability to support multiple projects at the same time
- Experience in supporting large multi-site contact center implementations
- Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
- Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
- Must be able to work independently, be organized, self-motivated, and have attention to detail
- Excellent communication skills, both written and verbal
- Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js , AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
- Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
- Bachelor's degree required
Nice To Haves
- 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience
- VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
- Bilingual (Spanish) skills a plus
Responsibilities
- Support voice and digital AI Self-Service solutions for large, multi-location contact centers
- Design, develop and implement AI self-service applications with Google CCAI
- Ability to interface with clients as needed to drive towards implementation of AI solutions
- Serve as a strong contributor to the Google Delivery practice Google CCAI projects
- Collaborate with project team members to provide input to conversation design specifications
- Integrate to backend systems using web services, databases, and reporting
- Perform Unit Testing of developed code
- Assist with System and Functional Testing
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
