Convention Services Manager

Mohegan Sun•Uncasville, CT

36d

About The Position

This position effectively manages and services groups of varying size for the successful execution of all details, to blow away the customer while also effectively adding to Mohegan Sun's bottom line performance.

Requirements

Bachelors' Degree in Hospitality, Business Administration or a related field preferred
Three years of experience in convention services or catering sales for a hotel with no less than 500 rooms
Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts
Excellent communication and organizational skills
Excellent presentation and interpersonal skills
Basic understanding of Mohegan Sun budget process
Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
Proficient in Word and Excel
Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
Overall understanding of revenue management and its utilization to drive bottom line profit
Ability to handle problems, including anticipating, preventing, identifying and solving them
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Knowledge of Mohegan Sun corporate and department policies and procedures
Must complete the Core Manager Training course
Pursuit of learning and self-development opportunities to enhance personal and professional growth
Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
Safety and Fire Training
SMART alcohol awareness
Must be able to stand and/or walk for extended periods of time
Must be able to work various shifts and flexible hours

Responsibilities

Responsible for planning, up-selling and detailing of events from pre to post convention
Coordinating customer expectations, goals & objectives which include: food & beverage, sleeping accommodations, transportation, audio visual, banquet room sets, entertainment, décor, billing, recreation and any special needs a group may require and communicating these requirements with all related departments
Reviews and communicates details of contracts, prepares Banquet Event Orders (BEOs) and Group Specification Guidelines (group resumes)
Manages space requirements, guestroom blocks, scheduling, ordering of equipment and billing instructions
Attends all scheduled departmental and event related meetings
Provides customers with creative suggestions for innovative room sets, menus and event production
Initiates and follows up on assigned leads
Maintains and participates in an active sales solicitation program
Surpasses assigned revenue goals
Monitors production of all top accounts and drives food and beverage and other revenue increases
Invites customers for entertainment, planning and site inspection purposes
Is an advocate of the company's Mission, Vision and Core Values on a consistent basis
Builds effective relationships with internal and external groups to achieve revenue and operational goals
Participates in key industry organizations and client events, and attends assigned tradeshows