Convention Services Manager

Mohegan SunUncasville, CT
36d

About The Position

This position effectively manages and services groups of varying size for the successful execution of all details, to blow away the customer while also effectively adding to Mohegan Sun's bottom line performance.

Requirements

  • Bachelors' Degree in Hospitality, Business Administration or a related field preferred
  • Three years of experience in convention services or catering sales for a hotel with no less than 500 rooms
  • Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts
  • Excellent communication and organizational skills
  • Excellent presentation and interpersonal skills
  • Basic understanding of Mohegan Sun budget process
  • Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
  • Proficient in Word and Excel
  • Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
  • Overall understanding of revenue management and its utilization to drive bottom line profit
  • Ability to handle problems, including anticipating, preventing, identifying and solving them
  • Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
  • Knowledge of Mohegan Sun corporate and department policies and procedures
  • Must complete the Core Manager Training course
  • Pursuit of learning and self-development opportunities to enhance personal and professional growth
  • Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
  • Safety and Fire Training
  • SMART alcohol awareness
  • Must be able to stand and/or walk for extended periods of time
  • Must be able to work various shifts and flexible hours

Responsibilities

  • Responsible for planning, up-selling and detailing of events from pre to post convention
  • Coordinating customer expectations, goals & objectives which include: food & beverage, sleeping accommodations, transportation, audio visual, banquet room sets, entertainment, décor, billing, recreation and any special needs a group may require and communicating these requirements with all related departments
  • Reviews and communicates details of contracts, prepares Banquet Event Orders (BEOs) and Group Specification Guidelines (group resumes)
  • Manages space requirements, guestroom blocks, scheduling, ordering of equipment and billing instructions
  • Attends all scheduled departmental and event related meetings
  • Provides customers with creative suggestions for innovative room sets, menus and event production
  • Initiates and follows up on assigned leads
  • Maintains and participates in an active sales solicitation program
  • Surpasses assigned revenue goals
  • Monitors production of all top accounts and drives food and beverage and other revenue increases
  • Invites customers for entertainment, planning and site inspection purposes
  • Is an advocate of the company's Mission, Vision and Core Values on a consistent basis
  • Builds effective relationships with internal and external groups to achieve revenue and operational goals
  • Participates in key industry organizations and client events, and attends assigned tradeshows

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Industry

Amusement, Gambling, and Recreation Industries

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