Convention Services Manager

Kalahari Resorts & Conventions • Woodford, VA

6d

About The Position

Kalahari Resorts & Conventions is seeking a Convention Services Manager. In this role, you’ll manage group conferences and special events, coordinating details such as room setup, audio-visual needs, and menus to ensure a ‘beyond expectations’ experience. You’ll also handle one-day event bookings, prospect for social events, and help optimize revenue by recommending menu enhancements and resort amenities that meet client needs. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by ensuring smooth, personalized execution of conventions and events, creating memorable moments for attendees. You’ll also support and guide associates, fostering a collaborative environment that delivers exceptional service and seamless event operations. The anticipated hire date for this position is Spring 2026.

Requirements

• Previous experience in a hotel/resort with an event space of at least 20,000 sq. Ft., and heavy group volume is required.
• 2-5 years of catering manager/conference services manager or similar event planning experience.
• Experience detailing & managing large (1000+ people), complex, multi-day events with many moving parts.
• Experience negotiating changes in complex programs.
• Skilled multi-tasker.
• Competency in Microsoft Word and Excel.

Nice To Haves

• Sales experience to up-sell food, beverage, and meeting room services.

Responsibilities

• Oversee planning and execution of conventions, meetings, and special events, ensuring seamless operations and exceptional guest experiences.
• Collaborate with event planners and internal teams to coordinate details such as room setups, audio-visual needs, catering, and agendas.
• Manage budgets, resources, and staffing to optimize efficiency and meet event and organizational goals.
• Develop and enforce service standards and procedures to maintain consistency and exceed client expectations.
• Analyze guest feedback and event performance to identify opportunities for improvement and implement enhancements.

Benefits

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed