Convention Services Manager

Salem • Winston-Salem, NC

1d

About The Position

As a Convention Services Manager, you will coordinate and execute group events from planning through completion, ensuring exceptional service and satisfaction. You’ll serve as the primary liaison between clients and hotel departments, managing all logistics to ensure flawless meetings, conferences, and conventions. This role requires strong communication, organization, and a commitment to delivering outstanding guest experiences. A job in conference services is a great way to learn about the entire hotel. This position can set you up for a progressive career into catering or group sales, or it could lead to a path in food and beverage and hotel operations. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Requirements

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence
• A college degree or two years of hotel experience
• Previous experience in a similar or related position

Nice To Haves

• Hotel experience is always a plus!
• Additional consideration will be given to applicants who have completed special certifications.

Responsibilities

• Build excellent relationships with clients and hotel associates in order to ensures that all hotel events are seamlessly turned over from sales to service back to sales.
• Creating BEOs and group resumes
• Communicating client expectations to the hotel team
• Maximizing revenue opportunities by up-selling and offering enhancements to create outstanding events.

Benefits

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees