Convention Services Manager

Stonebridge Hospitality Management

4d • $60,000 - $70,000

About The Position

The purpose of a Convention Services Manager is to plan, manage and organize the in-house details for large group and convention bookings (i.e. guest rooms, menus, themes, set-up, etc.). ESSENTIAL DUTIES AND RESPONSIBILITIES: Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues and profits, while delivering a quality guest experience. Create and communicate event resumes. Recommend and implement procedural changes and performs as team leader for all hotel department staff participating in the event delivery process. Plan, upsell and detail the program with the client including: verification and modification of space requirements, times, equipment, menus, decor. Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance. Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks. Maintain a flexible schedule to accommodate client's needs before and after events. Attends operational and client meetings to communicate event details including: BEO’s, pre-con’s, etc. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write advanced correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to interpret and perform basic computer and POS system functions.
• Experience with MS Word required

Nice To Haves

• Sales Pro experience is highly desirable.

Responsibilities

• Participate in negotiating meetings/functions, rooms, rates and all related requirements.
• Ensure maximization of room and meeting space, revenues and profits, while delivering a quality guest experience.
• Create and communicate event resumes.
• Recommend and implement procedural changes and performs as team leader for all hotel department staff participating in the event delivery process.
• Plan, upsell and detail the program with the client including: verification and modification of space requirements, times, equipment, menus, decor.
• Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks.
• Maintain a flexible schedule to accommodate client's needs before and after events.
• Attends operational and client meetings to communicate event details including: BEO’s, pre-con’s, etc.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees