Convention Services Manager
About The Position
The Convention Services Manager is responsible for coordinating and executing conventions and large-scale events from initial planning through final delivery. This role emphasizes scheduling, logistics, client communication, and cross-departmental coordination rather than direct sales. Reporting to the Director of Catering, the Convention Services Manager ensures seamless event operations and an exceptional client experience while upholding brand standards. Every day is different, but you’ll mostly: Coordinate all aspects of convention or event planning, from initial consultation to final execution. Communicate effectively with clients to understand their event needs and provide recommendations. Develop detailed proposals, contracts, and event schedules. Review and finalize banquet event orders. Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions. Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations. Conduct on-site support during events, including evenings and weekends when required, serving as the client’s main point of contact. Monitor event budgets and track expenditures to ensure profitability and efficiency. Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery. Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions. Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager. Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders. Perform other duties as assigned, supporting the catering and convention services team as needed. Always maintain Pyramid Global Hospitality and IHG brand standards.
Requirements
- Proficiency with Delphi (required) and experience with Opera HMS a plus.
- Prior experience in the field of hospitality is preferred but not required
- Ability to work effectively under time constraints and deadlines.
- Command of the English language both written and verbal.
Responsibilities
- Coordinate all aspects of convention or event planning, from initial consultation to final execution.
- Communicate effectively with clients to understand their event needs and provide recommendations.
- Develop detailed proposals, contracts, and event schedules.
- Review and finalize banquet event orders.
- Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.
- Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.
- Conduct on-site support during events, including evenings and weekends when required, serving as the client’s main point of contact.
- Monitor event budgets and track expenditures to ensure profitability and efficiency.
- Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.
- Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.
- Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.
- Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.
- Perform other duties as assigned, supporting the catering and convention services team as needed.
- Always maintain Pyramid Global Hospitality and IHG brand standards.
Benefits
- Medical, Dental, Vision, Disability, & Life Insurance
- 401(k) Plan
- PTO - 14 days for first 3 years
- Holidays - 7 paid holidays and 2 floating holidays
- Employee Room Rate Discounts
- Sick Time: Accrue 1 hour for every 30 hours worked
- Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of service
- Holidays - Union positions 6 Paid Holidays and 1 personal day
- Sick Time - Accrue 1 hour for every 40 hours worked
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
