Convention Service Manager

DRIFTWOOD HOSPITALITY MANAGEMENT•Southlake, TX

17h•$70,000

About The Position

Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Catering Sales or Director of Sales & Marketing. Support all Corporate and hotel initiatives as needed. ESSENTIAL JOB FUNCTIONS Seeking a polished, detail‑driven Convention Services Manager to join our Connie Award winning team at Hilton Dallas/Southlake Town Square. In this role, you’ll bring memorable meetings and events to life at our upscale, high‑energy property located in the heart of Southlake Town Square. What You’ll Do · Serve as the primary contact for group clients—from contract turnover to final billing Plan and execute meetings, banquets, and events with precision and Hilton‑level hospitality Create event resumes, BEOs, diagrams, and detailed schedules Partner with Sales, Banquets, Culinary, Front Office, Engineering and Housekeeping to ensure seamless delivery Support events on‑site with a warm, professional, solutions‑focused presence Manage room block performance and ensure accurate forecasting and billing What We’re Looking For · 2–4 years of hotel events, catering, or convention services experience (Hilton preferred but not required) Strong communication and organizational skills Ability to juggle multiple programs in a fast‑paced environment Knowledge of Delphi is a plus Flexible schedule availability Who Thrives Here Guest‑focused communicators, organized multitaskers, calm problem‑solvers, and hospitality team players who love creating exceptional event experiences. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. About Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Requirements

2–4 years of hotel events, catering, or convention services experience (Hilton preferred but not required)
Strong communication and organizational skills
Ability to juggle multiple programs in a fast‑paced environment
Flexible schedule availability
2 or more years of hotel catering experience or similar industry
Proven track record of a consistent ability to provide quality service
Strong verbal and written English communication skills
Knowledge of the Hotel, Westmont and brand policies and procedures
Knowledge of the catering, food & beverage with banquet knowledge
Skills needed to manage the people and variables encountered in the development and implementation of major functions
Computer literate in MS Word, Excel, and PowerPoint
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Strong customer and associate relations skills
Strong presentation and platform skills
Strong organizational skills
Strong “closing skills”
Strong ‘persuasion” skills
Ability to use standard software applications and hotel system
Effective decision-making skills
Effective influence skills
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.

Nice To Haves

Knowledge of Delphi is a plus
Computer literate with Delphi preferred or other system used in hotel
Previous leadership experience preferred

Responsibilities

Serve as the primary contact for group clients—from contract turnover to final billing
Plan and execute meetings, banquets, and events with precision and Hilton‑level hospitality
Create event resumes, BEOs, diagrams, and detailed schedules
Partner with Sales, Banquets, Culinary, Front Office, Engineering and Housekeeping to ensure seamless delivery
Support events on‑site with a warm, professional, solutions‑focused presence
Manage room block performance and ensure accurate forecasting and billing
Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals.
Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals.
Report all Catering activities to the Director of Catering Sales or Director of Sales & Marketing.
Support all Corporate and hotel initiatives as needed.