Convention Service Manager

Spire Hospitality•Nashville, TN

12h•Onsite

About The Position

The DoubleTree by Hilton Hotel Nashville Downtown is located in downtown Nashville, a five-minute walk from Broadway's honky-tonks and bars. Nearby attractions include Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum. The hotel features live music on Thursday, Friday, and Saturday nights at its Fourth and U restaurant and bar, and has 343 rooms, a Full-Service Starbucks, and 15,000 sq. ft. of event space. SPIRE Hospitality, the management company, specializes in creating memorable guest experiences and delivering best-in-class service, providing support, tools, and opportunities for individual growth and career excellence in hospitality. The Convention Service Manager assists in the overall efficient operation of the Convention Services section within the Sales Department and is responsible for the efficient and professional coordination of any assigned convention or meeting group.

Requirements

Knowledge of lighting and sound equipment and usage.
Ability to utilize a computer system.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to read, listen and communicate effectively, both verbally and in writing.
Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.
Maintain a neat, clean and well-groomed appearance.
Regular attendance in conformance with the standards.
Ability to comply with rules and regulations for the safe and efficient operation of hotel facilities.

Responsibilities

Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
Document and organize detailed requirements of each function.
Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
Assign banquet/meeting rooms set up based on needs of clients, e.g. schoolroom.
Review banquet personnel work to ensure accuracy.
Monitor in house group activity assisting as needed such as organizing exhibit set up.
Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
Conduct walking site inspections throughout property.
Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths.
Assist sales staff in promoting hotel, developing leads and securing rebooking.
Plan and conduct pre and post-convention meetings with clients and respective departments.
Document tracking of group activity.
Access and input data into a computer system to generate account history reports.
Assist banquet staff in room set up as necessary.
Performs other related duties as assigned.
Assist in the selling of Catering and Banquet Events.
Contribute to the prospecting efforts as assigned by the DOSM.