Controls and Process Operations Manager, US

OKX•New York, NY

6d•$133,000 - $160,000

About The Position

This role focuses on strengthening OKX US' first line of defense by collaborating with internal departments and centralized teams to drive risk management, process improvements, and ensure control performance is robust. The position is key in ensuring the company meets regulatory requirements and to enhance the organizational maturity needed to sustain the business's growth and integrity while embedding nonfinancial risk management within operational processes.

Requirements

Experience: 3+ years of progressive experience in Operations, Treasury, Finance Operations, Process Management, Governance, or a related role in a highly regulated financial services, fintech, or crypto environment.
Adaptability & Ownership: Proven track record in scalable, high-growth organizations where workflows are rapidly evolving. Must be a builder at heart, comfortable with ambiguity, and possess a strong sense of ownership, capable of creating and implementing new policies and processes from the ground up.
Process Acumen: Exceptional ability to document, streamline, and enforce complex cross-functional processes, driving operational efficiency and compliance.
Stakeholder Management: Excellent written and verbal communication skills, capable of translating complex operational, security, and risk concepts into clear, actionable guidance and high-level summaries for technical, Legal, and Executive stakeholders.
Technical Acumen: Familiarity with governance frameworks, risk management processes, compliance procedures, and the ability to identify and improve operational inefficiencies through process design and automation.
Leadership: Experience in leading incident response efforts and providing critical guidance on operational readiness. Experience in senior management reporting and presentation creation.
Collaboration: Collaborative mindset, working closely with multiple internal teams (risk, product, legal, vendor management).

Responsibilities

Risk & Control Leadership: Act as a central point of contact for all first-line defense risk management and control activities, collaborating with internal departments and centralized teams to ensure effective risk mitigation strategies.
Control Optimization: Provide hands-on support in documenting, executing, and refining internal controls, continuously evaluating activities for enhancement opportunities to align with the evolving business landscape and regulatory requirements (e.g., RCSAs).
Process Improvement: Identify, develop, and implement process improvements to drive operational efficiencies while addressing risks, adhering to industry best practices.
Policy Development: Assist in the development, documentation, and maintenance of comprehensive operational policies and procedures, establishing foundational frameworks for new initiatives.
Cross-Functional Partnership: Enhance coordination with the second and third lines of defense (Risk Management, Compliance, and Internal Audit) and facilitate the coordination between Product, Risk, and Legal to ensure governance processes are adhered to in the development of new offerings.
Incident Leadership: Act as the primary point of contact and investigation lead for all incidents, triaging and escalating operational and compliance concerns related to banking and institutional activity.
Response & Resolution: Coordinate with internal teams (e.g., Institutional, Engineering, Legal) and manage partner communication to ensure timely and effective resolution of incidents.
Monitoring: Monitor and investigate incident trends, alerts, and unusual activity using internal tools, partnering with Risk and Compliance on control implementation and refinement.
Automation & Data: Leverage automation and data analytics to improve risk identification, monitoring, and reporting, collaborating with Engineering and Product to develop tools that reduce operational risk and improve visibility.
Reporting: Facilitate regular risk and control performance reporting to senior management and the board, ensuring transparency on control effectiveness and emerging risks.
Banking Operations Coordination: Internally coordinate teams to respond to banking relationship changes (onboarding/off-boarding) and manage all updates to account signers and authorized users.
Funds Flow Governance: Act as the internal coordinator for new accounts and significant changes in fund flows, ensuring required Legal/Compliance sign-offs are secured.
Documentation & Reporting: Maintain a centralized repository of essential account documents and liaise between Finance and Compliance to align reporting inputs and controls with regulatory requirements.