Contracts Processing Specialist
About The Position
Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include: Ensuring new owners understand their paperwork and contracts Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership The ability to work flexible schedules, including mornings, evenings, weekends, and holidays A strong ability to efficiently resolve complex customer service issues
Requirements
- The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
- A strong ability to efficiently resolve complex customer service issues
Responsibilities
- Ensuring new owners understand their paperwork and contracts
- Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
- Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
- Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
- Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership
- The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
- A strong ability to efficiently resolve complex customer service issues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
