Contracts Processing Specialist

Hilton Grand Vacations•Panama City Beach, FL

14d

About The Position

Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include: Ensuring new owners understand their paperwork and contracts Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership The ability to work flexible schedules, including mornings, evenings, weekends, and holidays A strong ability to efficiently resolve complex customer service issues Responsibilities Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions. Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines. Reinforce the sale with a positive, enthusiastic presentation of the closing. Answer questions in confident, competent manner; provide accurate information to owners. Ensure every owner confirmation interview is properly recorded. Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership. Prepare contract package and submit timely to sales accounting. Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.

Requirements

1-year general office experience
Clerical administrative support, standard office equipment, screening calls, corporate policies and procedures.
Professional and friendly demeanor.
Excellent verbal and written communication skills.
Ability to deal effectively with all levels of the organization.
Outstanding phone etiquette with the ability to multi-task.

Responsibilities

Ensuring new owners understand their paperwork and contracts
Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership
Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions.
Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines.
Reinforce the sale with a positive, enthusiastic presentation of the closing.
Answer questions in confident, competent manner; provide accurate information to owners.
Ensure every owner confirmation interview is properly recorded.
Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership.
Prepare contract package and submit timely to sales accounting.
Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.