Contract Specialist

Murray Osorio PLLC•Silver Spring, MD

19h•Onsite

About The Position

We are seeking a detail-oriented and organized Contracts Specialist to join our Fairfax office. This role manages contract presentations, supports client onboarding, tracks and collects payments, monitors retention reports, and collaborates with partners, attorneys, and internal teams to ensure contracts are executed accurately and efficiently. This position offers exposure to legal operations, business processes, and financial management principles, providing opportunities for professional growth in a dynamic law firm environment This is a full-time, in-office position based in Silver Spring, Maryland, with the expectation of on-site presence five days a week, Monday through Friday.

Requirements

Must be fluent in Spanish (reading, writing, speaking)
High School Diploma/GED
Able to work in a fast-paced environment
Able to handle a high volume of work independently and in teams
Be detail-oriented and highly organized
Able to multitask
Excellent customer service skills
Proficiency with the Microsoft Office Suite

Nice To Haves

Salesforce experience
Experience working in an office
Data Analysis
+2 years of Customer Service Experience
Bachelor's degree in administration

Responsibilities

Present Contracts to Clients: Deliver clear, confident presentations in person or remotely, ensuring clients fully understand contract scope, terms, and obligations.
Respond to Client Inquiries: Address questions via email, phone, or live meetings; provide accurate, timely answers on all contract-related matters.
Follow-Up on Pending Contracts: Proactively reach out to clients who have not signed contracts to drive timely closures while maintaining a professional, service-oriented tone.
Collect and Record Payments: Handle down payments upon contract execution, ensuring all financial details are accurately documented and shared with the finance team.
Collaborate with Attorneys and Internal Teams: Work closely with consulting attorneys, partners, and cross-functional teams (Finance, Operations, Legal Support, Client Relations) to understand contract context and tailor communications accordingly.
Support Attorneys’ Requests: Respond promptly and accurately to attorney inquiries, ensuring contract details align with firm policies and client expectations.
Maintain Meticulous Documentation: Record all client communications, follow-ups, and contract updates consistently within the firm’s system.
Monitor Contracts and Retention Reports: Track outstanding actions, follow-up needs, and identify opportunities for process improvement.
Seek Guidance and Demonstrate Accountability: Consult with the manager when clarification or escalation is needed, showing sound judgment and responsibility.
Continuous Learning and Adaptation: Develop knowledge of legal terminology, processes, and client expectations to enhance performance and support the firm’s objectives.