Contract Service Manager

Quaker Houghton • Houston, TX

6d

About The Position

About Us: At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. SIFCO Applied Surface Concepts (ASC) has been providing selective electroplating and anodizing services, chemical solutions and equipment for over 50 years. Recognized as the global leader, we help our customers meet their selective plating requirements. Position Summary: Directs and coordinates activities of production personnel in processing customer owned materials on-site or at our facility and orders for SIFCO ASC-produced equipment. What will you do: Confers with Division personnel to establish production and quality control procedures, workinstructions and develop budget and cost controls. Maintains on-going dialog and direct contact with Outside, Inside Sales and customers for purposesof costing, quoting and project planning. Work hands-on with service technicians to learn the SIFCO process. Use learned hands-on experience of the SIFCO Process to become the technical lead at the facilityand liaise with customers. Plans and directs production activities and establishes schedule in keeping with effective operations and cost factors. Makes job assignments to support priorities and schedules. Coordinates external resources within and outside of SIFCO ASC to meet customer demands. Responsible for all EHS management for facility and personnel. Develops or revises standard operational and working practices and observes workers to ensure compliance with safety and EHS standards. Acts in a first line supervisory role to resolve employee issues and refers unresolved issues to Human Resources. Develops and maintains operational metrics that support the Quality System and Core Values. Responsible for coaching, mentoring, and training staff to maximize skills . Performs activities of subordinates as necessary to meet customer requirements.

Requirements

• Associate degree or five years related experience and/or training; or equivalent combination of education and experience.
• Previous supervisory or management experience with direct responsibility for three (3) employees or more.
• Ability to read, analyze, and interpret customer requirements furnished in written or oral form including; diagrams, blueprints, technical drawings, scope of work documents, quality specifications and standards.
• Receive, safeguard and disseminate International Traffic in Arms Regulations (ITAR) documents, per Department of Defense Directives.
• Have a working knowledge of the Defense Priority and Allocations Systems for scheduling and prioritizing Department of Defense rated work.
• Mechanical aptitude to design tooling and troubleshoot equipment breakdowns
• Electrical aptitude to troubleshoot equipment and make corrective actions when safe and needed.
• Perform all required duties as the Hazardous Waste Manager and maintain compliance withFederal and State EPA regulations.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, ormembers of the business community.
• Ability to read and use quality control gauging; micrometers, calipers, ball gages and dial indicators.
• Ability to work with mathematical concepts such as probability and statistical inference, andfundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practicalsituations.
• Working knowledge of MS Office applications including but not limited to Word, Excel, Outlook,Teams, and PowerPoint.
• Must be a U.S. Citizen.

Nice To Haves

• MS Dynamics GP experience a plus.

Responsibilities

• Confers with Division personnel to establish production and quality control procedures, workinstructions and develop budget and cost controls.
• Maintains on-going dialog and direct contact with Outside, Inside Sales and customers for purposesof costing, quoting and project planning.
• Work hands-on with service technicians to learn the SIFCO process.
• Use learned hands-on experience of the SIFCO Process to become the technical lead at the facilityand liaise with customers.
• Plans and directs production activities and establishes schedule in keeping with effective operations and cost factors.
• Makes job assignments to support priorities and schedules.
• Coordinates external resources within and outside of SIFCO ASC to meet customer demands.
• Responsible for all EHS management for facility and personnel.
• Develops or revises standard operational and working practices and observes workers to ensure compliance with safety and EHS standards.
• Acts in a first line supervisory role to resolve employee issues and refers unresolved issues to Human Resources.
• Develops and maintains operational metrics that support the Quality System and Core Values.
• Responsible for coaching, mentoring, and training staff to maximize skills .
• Performs activities of subordinates as necessary to meet customer requirements.

Benefits

• This position also qualifies for full benefits.
• Quaker Houghton offers a robust suite of benefits for our employees including a 401(k) plan (with matching), paid time off, health and life insurance, including dental and vision coverage, flexible spending accounts to help offset the cost of dependent care and/or health care expenses, employee assistance programs, and short-term and long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees