Service Contract Manager, West Coast

Vanderlande

3d•$125,000 - $130,000

About The Position

As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande is a global market leader in material handling system manufacturing, design, installation, and service. Vanderlande systems employ the latest in robotic, mechanical, and software technology. Vanderlande’s customers are household names in e-commerce, package delivery, and air transportation. We are currently looking for a Service Contract Manager that will be supporting the Vanderlande North America focused on Airports. Position Summary: As Service Contract Manager you will be responsible for managing multiple customer service contracts within the North America Airport Services business. You are the sparring partner of our customers with the goal to improve our customer's performance and competitive position. You ensure we identify and generate new opportunities beneficial for both Vanderlande and our customers. You support site managers by providing them with training, procedures, and tools. You will be reporting to the Service Director for West USA. Preferred locations: Dallas, Texas; Los Angeles, California

Requirements

Bachelor or Master’s degree in Business Administration, Engineering or related fields.
10+ years of relevant working experience (preferably in airports and/or logistics).
Willingness to travel up to 50%
Must be able to attain and sustain an Airport I.D. Badge and U.S. Customs Seal.
Planning and organizational abilities, together with an entrepreneurial approach in which you are not afraid to take the initiative.
Excellent problem solving, communication skills, and a solution driven mentality.
Proven track record in continuous improvement and problem solving with a hands-on mentality

Responsibilities

Implementing, managing, analyzing and optimizing service contracts in the West USA for Airport customers. This can be site-based contracts or remote service contracts.
Prepare and conduct tactical/quarterly meetings together with the Services site Manager.
Acting as the representative towards the client on tactical issues.
Work with Site Managers to drive Vanderlande High Performance Company culture that is based upon a belief in people and their dedication to customer success.
Support site managers in where to find training, process standards, and company regulations.
Ensure adherence to company policy, customer policy, and government regulations
Be a driving force in improving Site based and remote services processes, including service quality.
Initiate procurement of external suppliers needed to execute the contracts.
Support sales in acquisition of new customers and implementation of new service contracts.
Responsible for preparing contract renewals, addenda and indexations.
Together with the site managers and service director identify, generate and sell new opportunities based on the full scope of our service products at our current customer base.