Contract Process Analyst II

Healthcare Management Administrators • Bellevue, WA

21h • $40 - $47 • Remote

About The Position

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/ How YOU will make a Difference: HMA is embarking on a multi‑year transformation initiative focused on modernizing HMA’s claims processing capabilities. Over the next three years, we are transitioning to a new, more efficient claims system that will strengthen accuracy, improve member and client experience, and support long‑term operational growth. This project brings together teams across HMA to rethink processes, adopt new technologies, and build a stronger foundation for the future. Each role supporting Project Phoenix plays a meaningful part in shaping how we serve our members for years to come. What YOU will do: Lead workshops with SMEs and technology experts to design future-state workflows. Document system-agnostic workflows clearly and concisely to meet validation and stakeholder approval requirements in alignment with organizational standards. Analyze current-state business and technical processes to identify gaps, redundancies, bottlenecks, and improvement opportunities Ensure workflows align with compliance, efficiency, and scalability standards. Collaborate with the Technical Business Analyst to transition workflows into detailed requirements. Translate workflows into a documented future-state business process, ensuring clarity and alignment with organizational standards.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Information Systems, or related field
• 3-5+ years of hands-on experience in process analysis, process improvement, or business operations
• Strong understanding of process mapping methodologies
• Proven experience supporting or leading process improvement initiatives (Lean, Six Sigma, Kaizen, etc.)
• Proficiency with process modeling tools (e.g., Visio, Lucidchart, Bizagi, ARIS)
• Strong analytical skills with the ability to interpret data, identify trends, and build insights
• Experience with workflow automation tools or platforms (e.g., Power Automate, UiPath, ServiceNow, Appian)
• Familiarity with SQL, Excel (advanced), or other data analysis tools
• Understanding of project management methodologies (Agile, Waterfall)
• Excellent communication skills, both written and verbal
• Strong problem-solving and critical-thinking abilities
• Ability to work independently and manage multiple priorities
• Stakeholder management and the ability to influence without authority
• Detail-oriented mindset with a focus on accuracy and quality

Responsibilities

• Lead workshops with SMEs and technology experts to design future-state workflows.
• Document system-agnostic workflows clearly and concisely to meet validation and stakeholder approval requirements in alignment with organizational standards.
• Analyze current-state business and technical processes to identify gaps, redundancies, bottlenecks, and improvement opportunities
• Ensure workflows align with compliance, efficiency, and scalability standards.
• Collaborate with the Technical Business Analyst to transition workflows into detailed requirements.
• Translate workflows into a documented future-state business process, ensuring clarity and alignment with organizational standards.

Benefits

• You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities.
• Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments.
• Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive.
• We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.

What This Job Offers

• Career Level: Mid Level