Process Analyst II

Waste Management, Inc. (WM)

3h•Hybrid

About The Position

Results-driven Process Analyst II with a strong focus on optimizing end-to-end operations to deliver consistent, efficient, and employee‑centric solutions. Known for partnering closely with stakeholders to analyze workflows, identify inefficiencies, and design scalable process improvements that enhance service delivery, reduce cycle times, and elevate the employee experience. Brings a data‑informed and continuous‑improvement mindset, leveraging process mapping, root cause analysis, and performance metrics to drive sustainable change across operations. Adept at translating complex processes into clear, standardized workflows that support service center teams, enable compliance, and improve first‑contact resolution. Recognized for balancing operational excellence with a strong customer‑service lens while supporting WM’s commitment to operational efficiency and One WM alignment. I. Job Summary Under general supervision, facilitates the improvement of maintenance and operations performance by developing and implementing standardized processes and/or reinforcing the use of existing standardized processes. Provides process analysis, project management and development support across various areas of the business. Contributes in developing processes aligned with corporate strategy and includes business requirements gathering, process development, piloting and implementation. Relies on limited experience and judgment to plan and accomplish goals while demonstrating an intermediate degree of creativity and latitude.

Requirements

Bachelor's Degree (accredited) in Engineering, Business or similar area of study, or in lieu of degree
High School Diploma or GED (accredited) and four additional years of relevant work experience.
3 years of previous experience required (in addition to education requirements).

Nice To Haves

Green Belt Certification

Responsibilities

Applies project management knowledge to own assignments, following a standard development methodology, a project plan, and standard project deliverables.
Identifies and documents issues and resolutions, providing on-going follow up and support.
Communicates and articulates the use and value of system delivery methodologies and creation of life cycle deliverables.
Charts existing business and systems processes in order to define current business activities for the development of procedures and models.
Writes requirements specifications using natural language simply, clearly, unambiguously and concisely.
Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios where appropriate.
Analyzes and compiles information from subject matter expert teams to create, enhance, and develop standard, clear, and concise company-wide processes and methods.
Participates in the testing phase including end-user reviews, for modified and new processes and other post-implementation support.
Communicates process changes, enhancements and modifications to peers, staff and other employees so that issues and solutions are understood.