Contract Logistics Clerical Specialist

Kuehne & Nagel Logistics, Inc.•Lewisville, TX

60d•Onsite

About The Position

C'est plus qu'un métier En tant que spécialiste de la logistique contractuelle chez Kuehne+Nagel, vous gérerez les opérations d'entreposage de bout en bout pour nos clients. En le faisant avec précision, vous contribuez non seulement au succès de votre équipe, mais aussi aux opérations quotidiennes et au succès de l'entrepôt et des centres de distribution. Par exemple, stocker et livrer des fleurs délicates et des ingrédients frais aux magasins locaux pour les déjeuners de tous les jours et les fêtes de famille. Chez Kuehne+Nagel, notre travail contribue vraiment à plus que ce que nous imaginons. The Contract Logistic Specialist - Clerical is the primary contact for any customer. The role is responsible for intercepting faxed orders, keying orders into system, conducting follow-up phone calls to requestors. The role is also responsible for all communication between the various departments within the company and its customers and, therefore must exercise the highest quality of phone/email etiquette. This position requires a high degree of quantifiable and qualifiable results regarding accurate, complete and timely responses to internal and external Distribution Center reporting. Located in Lewisville, TX. How you create impact Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee. Compiles, sorts, and verifies accuracy of data to be entered. Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone. Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested. Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares various reports for management. Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers. Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis. Provides back up support for all accounts other than primary. Other duties as assigned. Qui sommes-nous La logistique façonne notre vie quotidienne - des biens que nous consommons, aux soins de santé dont nous avons besoin. Chez Kuehne+Nagel, votre quotidien va au-delà de la logistique ; il accompagne les petits comme les grands moments de tout un chacun à travers le monde. En tant que leader mondial avec une structure solide et avec une vision tournée vers l'avenir, nous offrons un environnement sûr et stable où votre carrière peut avoir un véritable impact. Que nous aidions à livrer des médicaments vitaux, à développer des solutions de transport durables ou à soutenir des associations locales, votre carrière contribuera à bien plus que vous ne l'imaginez. Il est recommandé aux agences de recrutement de s'abstenir de soumettre des profils non sollicités. Toute candidature présentée sans accord préalable signé sera considérée comme notre propriété et aucun frais ne sera payé.

Requirements

Minimum Education: High School Degree or Equivalent.
Customer service experience is preferred.
Knowledge of Windows-based order entry system.
Effective written and verbal communication skills.
Intermediate skills in Microsoft Word and Microsoft Excel.
Computer skills.
Exercises initiative in following up on pending issues and orders.
Ability to effectively solve problems.
Ability to establish priorities and multi-task.
Fluent in English.
Overtime and weekends may be required.

Nice To Haves

Experience with SAP or any Warehouse Management System (WMS) experience is highly desired.

Responsibilities

Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
Compiles, sorts, and verifies accuracy of data to be entered.
Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Compiles statistics and prepares various reports for management.
Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
Provides back up support for all accounts other than primary.
Other duties as assigned.

Benefits

We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

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