Contract Administrator

DLL Group • Wayne, PA

7d

About The Position

As a Contract Administrator, US Operations you can expect to work collaboratively with internal and external customers on receipt, review & activation of standard and non-standard lease and loan transactions for our Retail line(s) of business. Our goal is to meet customer expectations in accuracy and timely processing. This role reports to the Contract Administration Team Lead or Manager, Contract Administration.
Find out more here about how you can unleash your full potential at DLL!
Day to Day
Documentation Review & Execution:
o Review standard financial transaction documentation to ensure legal enforceability and adherence to company policies.
o Ensure the company's security interests (UCC and/or Title when applicable) in the equipment have been established.
o Analyze documents to ensure customer intentions are reflected in the document package and work with our Commercial teams to translate the customers' needs into a correct and timely solution.
o Execute documents on behalf of the company.
Transaction Processing:
o Ensure proper activation of transactions into the appropriate systems for booking, funding, tracking, and invoicing purposes.
o Ensure the information entered is in conformance with business & program requirements, company policies, and pricing and profitability parameters.
o Act as the last line of defense for adherence to company Know Your Customer policies as well as various state, federal, and provincial regulations.
External Communications:
o Receive and handle inbound correspondence & inquiries from dealers and solve first line inquiries regarding the receipt, booking, and potential correction of finance transactions.
Problem Solving:
o Interface cross-functionally with areas such as Sales, Sales Support, Credit, Legal, and Operations to resolve pre- and post-booking transactional, customer, and dealer issues.
Optimization:
o Contribute to department efficiencies by identifying bottlenecks and contributes to the formulation of solutions/improvement.
o Contribute to ongoing policy and procedure review and development.
o Be able to work in multiple systems simultaneously.
Training and Development:
o Take the initiative to seek and participate in formal and informal training opportunities to enhance your knowledge and value to the company.
o Flexibility and willingness to assist other operational departments when volume is low is required.

Requirements

• Bachelors Degree or equivalent professional experience
• 1+ year(s) experience in the financial services industry or in an administrative role is preferred
• Knowledge and proficiency in leasing/financial service products
• Demonstrated success in current and former positions
• Ability to work in a fast-paced environment, with cross-functional stakeholders at different levels
• Customer-Centric mindset
• Detail oriented, High level of accuracy in own work
• Strong verbal, written and inter-personal skills are critical
• Ability to thrive under pressure, while exercising good judgment and willingness to make decisions.
• Ability to overcome objections and develop sound relationships with stakeholders.
• Ability to work cross-functionally across teams and influence decisions outside of traditional span of control.
• Time management and prioritizing

Responsibilities

• Review standard financial transaction documentation to ensure legal enforceability and adherence to company policies.
• Ensure the company's security interests (UCC and/or Title when applicable) in the equipment have been established.
• Analyze documents to ensure customer intentions are reflected in the document package and work with our Commercial teams to translate the customers' needs into a correct and timely solution.
• Execute documents on behalf of the company.
• Ensure proper activation of transactions into the appropriate systems for booking, funding, tracking, and invoicing purposes.
• Ensure the information entered is in conformance with business & program requirements, company policies, and pricing and profitability parameters.
• Act as the last line of defense for adherence to company Know Your Customer policies as well as various state, federal, and provincial regulations.
• Receive and handle inbound correspondence & inquiries from dealers and solve first line inquiries regarding the receipt, booking, and potential correction of finance transactions.
• Interface cross-functionally with areas such as Sales, Sales Support, Credit, Legal, and Operations to resolve pre- and post-booking transactional, customer, and dealer issues.
• Contribute to department efficiencies by identifying bottlenecks and contributes to the formulation of solutions/improvement.
• Contribute to ongoing policy and procedure review and development.
• Be able to work in multiple systems simultaneously.
• Take the initiative to seek and participate in formal and informal training opportunities to enhance your knowledge and value to the company.
• Flexibility and willingness to assist other operational departments when volume is low is required.

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees