Contingent Customer Service Specialist
About The Position
ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations. Our businesses are organized in three distinct segments, each based around our core engineering DNA: Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj. Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone. Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. We are looking for an experienced Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and a major assign customers account for processing customer orders on all routine business activities.
Requirements
- AS/AA degree or equivalent with at least 5 years of customer service experience
- Experience in the aerospace industry
- Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus
- Demonstrated Ability to understand basic purchased order terms and conditions and closely work with contract department.
- Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
- Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
- Candidate must be and well-organized, multi-tasking, self-starting individual.
Responsibilities
- Purchase order management, order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
- Maintain a high level of data integrity and adhere to department turnaround times.
- Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email, and fax correspondence.
- Administer customer requirements via customer web portals as needed.
- Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
- Review and properly apply purchase order terms and conditions.
- Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
- Obtain and report supplier performance/ score card report. Resolve any discrepancies.
- Mitigate customer complaints concerning billing/invoice disputes and services rendered.
- Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills.
- Interface organizationally with all supportive departments as needed to support customer needs.
- Build rapport and promote communication across internal supply chain and drive for issue resolution.
- Promote department objectives and office lean principles.
- Additional duties as assigned
Benefits
- ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
