Transportation Specialist- Contingent

Team Recovery Ohio LLC • Toledo, OH

4d

About The Position

Team Recovery is an addiction treatment center dedicated to supporting individuals affected by substance use and mental health disorders. We offer a full continuum of care, including inpatient detox, residential treatment, outpatient services, and recovery housing, designed to meet people where they are in their recovery journey. Our team is made up of professionals, many with lived experience, who understand the challenges of addiction and the power of connection. With a mission to improve lives and a vision to redefine treatment, we're committed to creating lasting change in the communities we serve. Team Recovery is more than a treatment center. We're a new approach to an old problem.
Job Summary: The Transportation Specialist plays a key role in supporting clients through their recovery journey by providing safe, timely, and respectful transportation to and from treatment-related activities. This position requires strong communication skills, professionalism, and empathy, as it involves regular interaction with clients, staff, and external partners. In addition to driving, the role includes maintaining accurate logs, coordinating schedules, and ensuring vehicles are clean and operational.

Requirements

• High School Diploma or GED
• Must have a valid driver's license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.
• BLS/CPR certification required, will train upon hire.
• Ability to pass a pre-employment background check and drug screen required.

Nice To Haves

• Prefer a valid CDCA, QMHS, and/or CPI Certification.

Responsibilities

• Safely transport clients including but not limited to appointments, transfers from inpatient to outpatient facilities, and other designated locations as assigned, ensuring adherence to facility schedules and client confidentiality protocols.
• Build and maintain respectful and supportive relationships with clients, creating a calm and professional environment during transport.
• Offer reassurance and guidance related to recovery-oriented conversation when appropriate, especially during client transitions or crises.
• Collaborate closely with clinical staff, case managers, housing, and administrative teams to ensure smooth scheduling and coordination of client transport needs.
• Plan efficient routes and manage multiple client pick-up/drop-off schedules.
• Communicate changes or delays promptly to supervisors and relevant departments.
• Conduct daily vehicle inspections for cleanliness, fuel levels, and basic maintenance needs.
• Report any safety concerns or mechanical issues immediately and follow all safety protocols.
• Accurately maintain logs, time sheets, incident reports, and transport records.
• Ensure all documentation complies facility standards.
• Coordinate with third-party transportation providers when needed.
• Establish and maintain positive working relationships with carriers to ensure timely and reliable service.
• Recognize and respond appropriately to client behavior, including crisis or high-stress situations.
• Alert clinical or supervisory staff if a client exhibits signs of distress or behavioral concerns during transport.
• Follow all organizational policies, including safety, HIPAA, and ethical guidelines.
• Protect client information and maintain strict confidentiality at all times.
• Perform other duties as assigned.

Benefits

• Competitive Pay + 401(k) with Employer Match – Plan for your future with confidence.
• Generous Paid Time Off – We value work-life balance and encourage time to recharge.
• Tuition Reimbursement – Invest in your growth with support for ongoing education.
• Comprehensive Medical, Dental & Vision Insurance – Your health and well-being matter.
• Employee Assistance Program – Get confidential support when you need it most.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED